Depending on the species, 18 cichlids may be too many for a 33G tank. What are the species and genders?
Two weeks does not sound like enough time for a good cycle, even with bottled bacteria.
Get an API Master Freshwater test kit with test tubes and regeants and post your results for pH, ammonia, nitrite and nitrate.
Usually IME eyes pop out because of illness or water quality as opposed to an attack.
For immediate improvement, even if not a complete solution, change 25% of the water tonight and 30% in the morning.
Two weeks does not sound like enough time for a good cycle, even with bottled bacteria.
Get an API Master Freshwater test kit with test tubes and regeants and post your results for pH, ammonia, nitrite and nitrate.
Usually IME eyes pop out because of illness or water quality as opposed to an attack.
For immediate improvement, even if not a complete solution, change 25% of the water tonight and 30% in the morning.