I have done alot of business with them and never had a problem, their one year warrnety that they add on top of the manufactures warrenty for all electrical items works great. Plus if you find something cheaper somewhere on the web for a product they carry they will not only match that price but beat it by 10% as well. If by chance you are having troubles with your mentioned order all you need to do is take the customer number that was provided in the email they sent you and they can get to the bottom of it quick and simple. I have contacted them many times about various things, non of which were for bad reasons, and they have always handled my questions and concerns with great speed and effort. What you can do to correct your problem is print out the email they sent you confirming your order and contact your bank branch manager to have them give you a print out of that transaction, then call big als directly giving them your customer number found on the email confirming your order and you can talk to them about the problem you are having.
Christian