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Discussion Starter · #1 ·
***See Page 5 of This Thread***

In case you didn't see in the other stealth pro thread...

February 11, 2011

Dear Valued [chain store name here] Pet Parent,

Marineland has issued a voluntary withdrawal of the Stealth PRO Submersible Heater (100, 200 and 250 watt). The product is being withdrawn due to a quality issue.

If you have this product, please stop using it immediately and take the following steps:

1. Unplug the heater from the wall to stop the flow of electricity
2. Let the heater cool for 15 minutes
3. Remove the heater from the tank

Please bring the product to your closest [chain store name here] for a full refund or exchange. Replace the product with a comparable heater as soon as possible to maintain the temperature of your aquarium. A [chain store name here] store associate can help you select the right heater for your aquatic environment.

If you have questions about this withdrawal, please call Marineland Customer Service at 800-526-0650 or 800-432-6986.

At [chain store name here], we are concerned pet parents, too. We will continue to do everything we can to help you and your pet during this time.
I returned 2 heaters today for store credit. I did not have a receipt and they did not require one. I purchased a Fluval M 300 heater for my main tank. The other heater was a spare so I have not replaced it yet.
 

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Is there different models?mines all black with white writing,it has a red plastic dial.no light,I think its 250 watts,will any(B.As)do an exchange?without receipt?
I,ve seen alot of posts recently,got me worried :-?
 

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So does this mean the 50W and 150W are "safe" to use? Since they're not mentioned in the email. Will they take these models back, also?
 

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Discussion Starter · #7 ·
Give their customer service line a call on Monday morning when they re-open. If they say they are not including their 150W or 50W express your concern for your fish and your safety and see what they say. I personally still have a 75w in use that I'm going to call about.

And yes, I took 2 back without receipts. The manufacturer reimburses the retailer for their costs.
 

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Is there a difference between the stealth pro and stealth? I have 2 stealth heaters, 150 and 250. I unplugged the 250. I thought I saw the pro has an indicater light on it. Neither of mine have lights on them. Is there anywhere to check actual heaters, or do we have to wait till tomorrow?
 

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I took both my 150W and 200W regular Stealth heaters back back today and got replacements. They will take both back.
 

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walleye said:
Is there a difference between the stealth pro and stealth? I have 2 stealth heaters, 150 and 250. I unplugged the 250. I thought I saw the pro has an indicater light on it. Neither of mine have lights on them. Is there anywhere to check actual heaters, or do we have to wait till tomorrow?
Stealth pro's have the red/green indicator lights in the adjustment knob. The old style stealth does not.
 

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Discussion Starter · #12 ·
I got a refund in the form of store credit since I didn't have a receipt. I read some people are getting cash refunds though if they complain enough. So you mileage may vary. But if nothing else you'll get store credit.

If you'd rather wait and see if/when this recall spreads to other retailers that have a better selection of heaters then there is that option too. The recall was announced Saturday morning after their corporate HQ was closed for the weekend. I would expect this to be rolling out to other stores in the coming week.
 

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Would this also in include the regular Marineland Stealth heaters without the indicator light? Some say it is, while others say it's fine. :-?
 

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I'm still unsure whether this recall actually includes all Stealth Pro heaters or only some of them. I sure sounds from the note it's ALL of them, but this is an excerpt from an email I received from Marineland in December, regarding the heaters, and my heaters were built later than the early builds, so they said they were OK. I'm going to call them today to make sure ... assuming I can get through.

December 29th, 2010 - "The reports you heard were very seriously exaggerated. The New Stealth Pros are our top of the line heater and selling very well. We had some quality issues with the first batch of heaters that shipped and we replaced all of the product on the distributor level. None should have reached you. Just to be sure if you want to check your lot code. You will find it stamped on the top of the heater below where the line cord goes in. It will look like 01A32. Just let us know."

BTW ... I've had mine for 3 months and they've been fine ... so far. But I sure don't want to keep them if they're dangerous !!!

We'll see what they say today.
 

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I just talked to the manufacturer (800-526-0650) and they said there has been no recall of the heaters at this time and they stand by their products 100%. If I understood it correctly, they said if you're not satisfied with the heaters you can return them under warranty, though.

BTW ... my LFS had not heard about any recall either.

I hope this helps. :)
 

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Discussion Starter · #16 ·
Well that's a bummer. To me that just means they have a bad corporate communication policy in place. I bet they'll get all their ducks in a row over there eventually but who knows when that will be.

For the time being here is a direct link to the letter sent by PetSmart. I know we don't normally allow vendor names here but this is a safety concern and hopefully this reference can slide.

http://petsmart-mail.com/P/v3/Microsite.asp?E=1524;002227;1930608856;25;02&R=T1_ONL&A=1007

For anyone who wishes to return these heaters just print out that letter as your reference and take it in to PetSmart. They will give you a store credit if you don't have a receipt.

If you'd rather return to another store you may have to wait a few days while Marineland gets their act together.
 

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I just went to my LFS and they didn't know about it either, but he was happy I said something and now he's looking into it. I just picked up a Aqueon Pro Heater 250 for now. I needed something on my tank.
 

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I just got this in an email.

Dear TIM,
We're contacting you with important news about your Marineland Stealth PRO Heater. Marineland is investigating quality issues involving the Stealth PRO Submersible Heater line, and out of an abundance of caution, they have stopped selling 100, 150, 200, 250 and 300 watt models. If you have questions about this stop sale or to return these heaters under your Marineland warrantees, please call Marineland Customer Service at 800-338-4896.
Please stop using it immediately and take the following steps:
1. Unplug the heater from the wall to stop the flow of electricity
2. Let the heater cool for 15 minutes
3. Remove the heater from the tank
As a valued customer, your satisfaction is our priority and we would like to offer a replacement or refund for the heater you purchased from us.
Our team of Aquatic Specialists recommends the Marineland Visi-Therm Heaters or Fluval M Submersible Heaters as appropriate substitutes
Please contact [vendor name removed] at your earliest convenience to arrange the proper return and exchange/refund of your Marineland Stealth PRO Submersible Heater.
We apologize for any inconvenience this may have caused. Please let us help you continue to enjoy your favorite hobby for many years to come!
Sincerely,
Customer Care Team,
[Vendor name removed]
 

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Discussion Starter · #20 ·
That's good to see. I'm sure they are working through their retail channel and it is just taking time to get it all set up and organized. :thumb:
 
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