First off, I'm a member of Ebay with 522 POSITIVE feedback rating as a buyer and seller. I have purchased from Aquacave now 3 times in the past 2 weeks and NEVER had a problem. I always got everything I ordered and shipping is very fast. As for their customer service, well it's been great to. I have used their online customer service chat button twice and they respond to emails. I will order from them again.
I took time to write an honest review about a product (very poor quality and overpriced) I purchased from Aquacave... well, my independent review never made the AquaCave website; apparently, I didn't read the fine print -- only positive and neutral reviews allowed. Please keep this in mind if you order a product with stellar reviews (there may be negative reviews that are never posted)!
Also, they have an online customer service button on their site... this would be a nice feature if it wasn't ALWAYS "offline."
Don't be fooled by the fancy website... Aquacave is all smoke and mirrors.
Good selection of Hydro Sponge filters, & Filter Max pre-filters, and New Life Spectrum food...including the 5 lb. tubs! Fair prices on dry goods. Shipment arrived in 4 days from IL to CA. Free shipping and gift for a large order is a nice touch. Will definitely buy from this company again.
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