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Retailer Reviews
7719 reviews on 2185 retailers!

RetailersMail-Order SuppliesUSMA Kens Fish
Kens Fish
Address: Mail-order only
City, State: MA
ZIP:
Map:
Phone: (508) 823-4043
Web site: Click here
User Ratings: 
Overall:
Quality of Stock:
Available Variety:
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Compiled from 82 reviews
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Found: 82 reviews Page  1 3 4 5 6 - View all
UMphreak has used this retailer 1 time. April 6, 2010
Overall Rating: 
"Will not hesitate to order from again."
Where else can you buy 2 lbs of quality flake for under $30. I placed my order April 1 and it was at my door April 6. Great packaging and big flakes. Was a little aprehensive because of a couple bad reviews on here but nobody is perfect and I decided to give it a try. Really glad that I did.
Tanku has used this retailer 2-3 times. March 23, 2010
Overall Rating: 
"One word---- "BAD""
Two out of the five items that I ordered from Kens were the wrong item. It took a couple of weeks and more work than I wanted to do, to fix the screw-up Kens did on my last order. Not friendly at all when I spoke with them about the mistake.
Kilpo has used this retailer 1 time. March 2, 2010
Overall Rating: 
"Slow shipping"
Took almost 2 weeks to get my order. To me that's way too slow.
matthew1884 has used this retailer 2-3 times. January 12, 2010
Overall Rating: 
"Great place to order food."
Used em twice first time it did take awhile to arrive but he gave me a few samples.
Just ordered again and it took around a week, but everything was in the box.
The prices are great, everything is so cheap. I love the prices.

lillep54 has used this retailer 10 or more times. December 7, 2009
Overall Rating: 
""
Everytime I go to a show and he is there I buy. Nice decent people. I brought an air pod air pump from him got it home and one side did not work. He then sent me another one at no charge not even shipping and did not ask for the defective one back. Great out standing people. The fish food he offers is good and at a great price also has a great selection.
Cichlidaevid has used this retailer 2-3 times. December 1, 2009
Overall Rating: 
"Great Service..."
Don't understand the problems people have had. I just placed another order and after placing it called them with a question about the veggie flakes.He called me back within 15 minutes! I asked about a sample of the spirulina flakes, and he said "No Problem! I throw in several samples for you at no charge! Just let me know what you think, and please order from us again!"

That's fast and friendly service. Who doesn't like a bunch of free samples?
JoAnn has used this retailer 10 or more times. October 31, 2009
Overall Rating: 
"Always the Best"
Ken has great food and service. I always use him.
sakie has used this retailer 1 time. October 28, 2009
Overall Rating: 
"Only 3 days and item arrive!"
It's nice to know someone actually carry the brand Xtreme Cichlid pellet food that my Cichlid really love. I placed the order Sunday and it arrive on Wednesday...that's pretty fast shipping. The package comes with a bag of HBH flake food, I guess it's a sample. Anyway, once the 5lbs food getting low, I'll reorder it again from Ken's.
Hawks has used this retailer 1 time. October 17, 2009
Overall Rating: 
"Bad experience for me!!"
I ordered about $100 worth of food from Kens and unfortunately didn't have a good experience like many of the others. My order took almost two weeks to get here. I have ordered many times from Big Al's, Jehmco and Drsfostersmith and they were way faster.

Anyway, when my order arrived I was missing an item and there wasn't an invoice in the box or anything stating as to where the item was. This is the first company that I have ordered from that doesn't have an invoice inside the delivery box (especially when there is an item missing). I emailed Ken's to let them know I was missing an item and got no reply. I ended up calling them to let them know we were missing an item. The man who answered was pretty short and not friendly and stated how busy they were. On the phone they told me the item was out of stock and they would reship (charging additional shipping) when the item was in stock. I'm really kind of irritated that they would charge my credit card for an item they don't have in stock and then ship out an order and not let you know where the item is!

Kens ended up issuing a credit for the item on my cc.

I will never order from Kens again. There are much faster and professional places like Big Al's, Jehmco and Drsfostersmith
CrabbyMatty has used this retailer 2-3 times. March 31, 2010
Overall Rating: 
"Lightning Quick!!!"
Updated 3/31/2010
Last week I ordered a couple of 5LB buckets of NLS, a bunch of heaters and a 300' roll of silicone airline. I submitted the online order one afternoon and later that evening received UPS tracking information. The order was shipped the day I ordered it and arrived as promised two days later. Come on now...does it get any better than that?

Below is my initial review.
Ken's selection of food and supplies is awesome. I ordered a box load of stuff late one afternoon last week and received an email later that night that the order had already been boxed and picked up for shipment. Two days later UPS delivered it and evrything was as I had expected it to be.

I really like his website. Products are pictured and fully explained. I think his prices are very competitive too. The shopping cart feature is dynamic in that it shows you continual updates as you add items what the total shipping costs will be, so no hidden surprises.

Ken's is definitely a favorite new retailer for me.
Bob Grauer has used this retailer 3-10 times. September 14, 2009
Overall Rating: 
"Any Problems?"
Has anyone had a problem contacting Ken lately. I purchased supplies from him at the ACA and have not been able to contact him since. I have left messages. Does anyone know of a problem. Please let me know> I have dealt with him for years and this is a first for me. Contact me at [email protected]
shrimper has used this retailer 1 time. August 5, 2009
Overall Rating: 
"Extremely poor customer service"
If you got a complete order, and everything works, lucky you. If for whatever reasons such as defective merchandises and/or missing products -- good luck to you!!!
You won't be able to get them to call you back, you won't be able to get them to response to your emails.

Good price, but buy at your own risk!
chrispyweld has used this retailer 1 time. July 23, 2009
Overall Rating: 
"Great experience!!"
I was emailed the day after placing my order with concerns regarding my address. Items were shipped the next day. Great customer service.

Can't beat the prices. 3lbs. of food for under $30 including shipping.




spdspappy has used this retailer 3-10 times. May 28, 2009
Overall Rating: 
"Happy for years"
I've been buying fish food from Ken's since 2006 and have been very happy with the product, price, & speed of shipment of the spirulina flake. He also always seems to throw in another product to test for free. I've also purchased the ceramic cichlid rock and some of my fish seem to like them.
John7429 has used this retailer 10 or more times. May 20, 2009
Overall Rating: 
"Great retailer!"
Great products at VERY competitive prices. I ALWAYS check Kens Fish when I'm shopping for goodies.
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