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Retailer Reviews
7723 reviews on 2185 retailers!

RetailersMail-Order SuppliesUSMA Kens Fish
Kens Fish
Address: Mail-order only
City, State: MA
Phone: (508) 823-4043
Web site: Click here
User Ratings: 
Quality of Stock:
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Compiled from 82 reviews
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Found: 82 reviews Page  2 3 4 5 6 - View all
sanke6 has used this retailer 10 or more times. November 1, 2016
Overall Rating: 
"Was a great supplier "
Have purchased many fairly large orders from Ken's but lately everything is out of stock and there are no answers to emails or the phone. I had great service in the past but have had to go elsewhere for most things now. I wonder if he is just selling off what stock he has left over. It would be great if we had the supplier back that we had a few years ago. It would be great to hear from Ken and to understand what has happened
ed8t has used this retailer 3-10 times. October 15, 2016
Overall Rating: 
"Great products/prices - but where'd the service go?"
I've dealt with Ken's Fish many times over the past 8 years. Great products, great prices. However, my last order went sideways - I was sent a wrong Seachem Product and several online requests, emails and phone messages went unanswered. Things do go wrong, Ken corrected a right several years earlier, but there wasn't even an attempt to make my last (now final) order right.

That is too bad, Kensfish was my go to online retailer, but there are other options where service still means something.
thekonexperiment has used this retailer 2-3 times. April 28, 2016
Overall Rating: 
"overall great to deal with."
I recently purchase 2 items from Kensfish. When i received the package, there was only 1 item. The other item will be direct ship, as stated on the invoice. After waiting a week, i decided to email and use the messaging system on kensfish.com with no luck. I waited 3 more days then decided to call. Although, i didn't get through to ken the first time, he eventually picked up. It was a pleasure talking to him as he came off very nice and helpful. I myself read a lot of reviews on how "short" and "rude" ken can be so i dreaded the thought of speaking with him over the phone, but this was not the case. He was super helpful and made sure my order will be received immediately. Overall a great experience! A+
jcharing has used this retailer 2-3 times. February 15, 2016
Overall Rating: 
"good prices, poor customer service"
While setting up a new aquarium, I placed two orders totaling a bit over $650 with Ken's. A question sent regarding proper tubing size went unanswered until I telephoned. Pricing was good, though not always the best. Shipping a bit slow, but I was repainting and awaiting a carpet install before I set up my new tank; so no harm, no foul.

When I set up my new tank, I discovered the Eheim/Jager heater had come with the suction cups but no mounting bracket. Again I sent a message to Ken's and again received no response.

While I don't blame the vendor for the missing part, this is always a risk one takes when ordering online. The mark of a good online vendor is how they handle these issues. Ken failed here. I got the bracket on Amazon for a little less than $10 and will not use Ken's again. As others have written, he is a good deal as long as things go well. Otherwise, use at your own risk. A shame to lose customers over an item that would have cost him a couple of bucks.
workharddieproud has used this retailer 3-10 times. April 26, 2014
Overall Rating: 
"Never Disappoints !!"
I have ordered from Kens several times now and am always satisfied. Even their own food is better than the "TOP" 3 in my opinion. ALL my cichlids love Kens cichlid sinking sticks.
johnb50 has used this retailer 1 time. February 25, 2014
Overall Rating: 
"Nice Job!"
I ordered A fairly expensive lighting system and was wondering if it would be in one piece when it arrived. It was packed so well even the UPS guys couldn't of damaged it. Fast trouble free service, and the best prices you'll find online. I'll be ordering from them again.
fwm0103 has used this retailer 3-10 times. May 14, 2013
Overall Rating: 
"AAA Service, FAST Shipment"
Have ordered on line many times, always packaged well and get what I ordered. Worry free experience and very satisfied with Ken's Fish/
5cents has used this retailer 1 time. March 20, 2012
Overall Rating: 
"Will definitely use again."
Called them on the phone about a week before I ordered because I had some questions. He was most helpful and took his time answering all my questions. I placed my order late in the morning, got a confirmation later that afternoon. I had no problem ordering the minimum amount in order to get the free shipping. One week later my order was at my door perfectly in tact with everything that I had ordered. His prices are great, it pays to shop around and I also took advantage on some of his specials.
durby has used this retailer 1 time. March 16, 2012
Overall Rating: 
"Won't use again"
Price was great, cheapest of anywhere I looked. And lots to choose from. However, it took them a very long time to ship it (I got an email notification that a shipment slip was created through UPS, but it didn't get shipped for SEVERAL days). Plus, by the time it did ship, a weekend fell in and it took even longer to recieve. And they didn't respond at all when I eventually emailed them about when my order would be shipped. It was a very frustrating process, but the product is good... soooo.... yeah. If you don't need whatever it is NOW, go for it.
S14Swap240sx has used this retailer 3-10 times. January 24, 2012
Overall Rating: 
"Quality product, cheap shipping, outstanding prices/service"
Unguarded6 has used this retailer 1 time. December 23, 2011
Overall Rating: 
"Fast Shipping and Response"
Order 5lbs of food and 1lbs of shrimp which didnt show up called ken left a message called back pretty much right away and sent it out priority no questions asked! Was very impressed, will order again.
fmueller has used this retailer 10 or more times. December 3, 2011
Overall Rating: 
"The Best Place to Get Drygoods!"
I usually stock up with stuff from Ken's every year at the OCA Extravaganza, where Ken has a stand as a vendor. He is nice to talk to and the selection he offers as well as the prices can't be beaten.

This time I forgot to buy some heaters and had to order via Ken's web site. The heaters arrived way faster than expected, but unfortunately were the wrong ones. Seeing that they were an extremely similar model from the same manufacturer, anybody could have made this mistake, but since I am picky, I wanted the ones I ordered.

I emailed Ken, and he shipped replacement heaters the next day at no extra charge, including a shipping voucher to return the wrong heaters. Service doesn't get better than at Ken's!
TomD has used this retailer 10 or more times. December 1, 2011
Overall Rating: 
"Ken's is Great"
I order from Ken's all the time. I would say about 30 times so far, everything from food to filters. The service is second to none. You can't go wrong using these guy's. Best in the Biz.
Tom D.
Norm66 has used this retailer 2-3 times. September 30, 2011
Overall Rating: 
"Excellent vendor!"
I destroyed my Python pump after years of regular use and needed a new one. I ordered what I thought was the right one and when it wouldn't work with my existing adapter I wound up destroying it too. At this point my water changes were overdue and I was jittery. I ordered the right part and adapter then from Ken and put in a note with the order that it would help greatly if my order shipped ASAP. Within a couple hours I had an e-mail saying he would ship it first thing in the morning. Sure enough two days later my package arrived and was exactly what I needed to get back in business. I definitely recommend this vendor.
GJx has used this retailer 1 time. July 1, 2010
Overall Rating: 
"Very Good Experience"
I had been planning to order from Ken's for awhile b/c I'd heard some very good fedback about them. I did so recently & I was impressed with them & my online experience.

Will order again ASAP.
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