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Retailer Reviews
7718 reviews on 2185 retailers!

RetailersMail-Order FishUSUT Live Fish Direct
Live Fish Direct
Address: 12270 S. 700 E.
City, State: Draper, UT
ZIP: 84020
Map:
Phone: (801) 572-2009
Web site: Click here
User Ratings: 
Overall:
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Compiled from 176 reviews
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Found: 176 reviews Page  1 2 3 4 5 7 8 9 10 11 12 - View all
jnick has used this retailer 2-3 times. June 25, 2012
Overall Rating: 
"High quality, knowledgable, and awesome customer service!!!"
As most, I was hesitant to purchase live fish online. However, coming upon LiveFishDirect, it has been one of the best things I've done in this hobby. In one sentence, the crew at LFD are simply amazing.

My first purchase was of two peacocks and two BN plecos. I sent LFD an email with some questions and was promptly answered by Isaac, who is awesome. He made sure I got the right plecos which were compatible with its tank mates. He also gave me his word that the fish would be plenty colorful and I didn't have to worry. Boy, was he right! The fish came all alive and healthy. I was so excited. Unfortunately, a few hours later, one of the fish, a ethylwynnae, had died. I had nothing to worry about though as Isaac issued me a credit for the fish. Talk about service!

Returning to LFD for my needs, I have purchased a total of 8 fish from them. Other than the ethylwynnae fish dying, all other fish couldn't be healthier. On my second order, I had asked for pictures of the fish to preview their color quality. I received an email from Isaac stating that their camera was broke. A little disappointed, I continued to read his email. He went on to say that since his camera was broke, he instead took a video of the fish with his phone and uploaded it to YouTube! Amazing service!

LFD has a great selection, the best prices around and absolutely top notch customer service. I'm am so thrilled to have found them as they are a gem to anyone in this hobby.
csolo541 has used this retailer 1 time. April 16, 2012
Overall Rating: 
"Great first time order"
I ordered 5 male peacock cichlids. I had been emailing back and forth and upon ordering I asked for pics of my order before it shipped but did not receive any.
However, the fish I received were very healthy and nice size. Packaging could have been tighter. Here's an unboxing/review video http://www.youtube.com/watch?v=BLfq_aO61LE
durby has used this retailer 1 time. March 4, 2012
Overall Rating: 
"FAR exceeded my expectations"
I bought 6 unsexed Super Red Empresses and 6 unsexed Red top lwandas. All were advertised as about 1.5 inches. When they arrived, they were bigger than I thought they would be! Yay! And all were alive and healthy. I was VERY impressed with the packaging, the heat packs were still warm and none of the fish seemed traumatized, lol. Also, the price for shipping was only $24 for priority overnight, which is way cheaper than anything else I say anywhere. Now, 5 weeks later, my fish, both breeds are known to color later than most, are coloring EARLY! They are superb quality. Some of my red tops aren't even 2 inches and already getting their blue! It seems I've got 3 males in each group. Perfect. I'm not going to lie, I was unsure about ordering initially, but I am SO glad I did. And with a 14 day guaranty, it's less risky than any LFS. This is my fish supplier from here on out.
Gboro54 has used this retailer 1 time. February 25, 2012
Overall Rating: 
"Great Fish!!! Would defiantly order again!"
Just received my shipment and I must say the fish look excellent! I will defiantly be order from them again!
chademrick has used this retailer 1 time. March 6, 2012
Overall Rating: 
"Exceptional customer service. "
I had a review posted previously where I stated my issues. This company sent me fish that were not what were advertised, and not what I purchased. However, their customer service made up for this in a way that went above and beyond what was required of them. They refunded my entire purchase price (INCLUDING SHIPPING) and then sent me two more fish, completely free.

I would definitely recommend this company.
chagoi has used this retailer 1 time. February 1, 2012
Overall Rating: 
"Great"
Nice fish,Been getting fish shipped for 30 years & always worry about water leaking from the bag. There bags are sealed. The best packing I ever got The heat packs & fish were still warm.
riverpaws has used this retailer 3-10 times. January 5, 2012
Overall Rating: 
"Faith restored"
First time I ordered fish from these guys online and in the beginning there was a MAJOR problem with the shipping and my ability to communicate with them. I was frustrated because there seemed to be no way to communicate with them. The phone voice mail was full. I called numerous times during three days and was unable to leave a message. I sent an e-mail the day my order was supposed to arrive because I saw on the site that it hadn't even been shipped yet. The e-mail was not answered. I waited until after business hours for a response and nothing came.

Today Josh gave me a call well outside business hours on his personal cell phone and restored my faith in this company. This is the kind of customer service I was expecting from Live Fish Direct.

I would recommend them to anyone who wants to deal with people who are still honorable. Business glitches happen, but the companies you want to deal with are the ones that, when the glitches happen, are willing to step it up a notch and make it right. These guys DO care. They have COMPLETELY changed my opinion about them. My main problem was that they were not communicating with me, but they have gone the extra mile to reach out to one customer and I'm very impressed with that.

I will be buying from them again knowing that I am dealing with people who really do care. I appreciate Josh and his company. Please support them!
IamAquaMan has used this retailer 1 time. January 1, 2012
Overall Rating: 
"Excellent Vendor"
I purchased from LFD in November and all of my fish arrived on time and healthy. I pruchased 1m 3f Elongatus Chewere, 1m 3f Acei, and 6 Yellow Lab juvies. I've had them in my tank about 6 weeks and they are growing great and spawning. The price wasn't bad compared to some others. Especially for the quality specimens that I got. I would definitely order from them again.
Sub-Mariner has used this retailer 2-3 times. December 23, 2011
Overall Rating: 
"Great online vendor with colored males"
With the exception of 5 fish (German Red, Benga Yellow, 3x Yellow Lab Mbuna) all of my Peacocks & Haps came from livefishdirect. These guys are great to deal with. Theyve always answered my questions promptly and on 2 orders they allowed me to add extra fish the day of them bagging getting ready to ship. Saved me money on another order and shipping costs!

I've dealt with them on 3 different occasions over the past year and all of the fish arrived on time and nicely boxed up with styrofoam, heat pack and newspaper. They also heat seal their bags so no water leaks.

All of the fish are and were healthy since day one. If youre looking for nicely colored male Peacocks and Haps I wouldnt hesitate to recommend these guys!!!
dwrisley has used this retailer 3-10 times. December 8, 2011
Overall Rating: 
"Quality Fish at a fair price !!"
I've been using Live fish Direct for a year now,I've made 4 orders to be exact and in all that time have never had any trouble placing my order.IF YOUR THINKING OF BUYING FISH ONLINE THIS IS THE PLACE TO DO IT!! I made my first order on 12/7/2010 and would reccomend Live fish Direct to you reading this and all my freinds. Thanks Josh and Isaac for a year of great service. David W.
vegasdays101 has used this retailer 1 time. November 3, 2011
Overall Rating: 
"Will buy from again!!"
Had the fish I was looking for, answered questions prior to ordering and helpful throughout the entire process.
kcbrad78 has used this retailer 1 time. October 27, 2011
Overall Rating: 
"Great experience!"
This was the first time I have ordered fish online, and the experience was great. Josh and Isaac were very prompt in responding to questions and also sending pictures of the fish before I received them. They arrived today and they are great. Will definitely be ordering more in the future.
Kevinthecichlidlover has used this retailer 2-3 times. October 24, 2011
Overall Rating: 
"I would reccomend them!"
I had a problem which i lost stock but i told Josh and he promptly told me he would severely like to make this up so he told me to make up an order to cover my losses and all was taken care of. These guys are great and mean buisness i would reccomend all other cichlid keepers to them! Thanks all at Live Fish Direct
Emil In Wyoming has used this retailer 2-3 times. August 4, 2011
Overall Rating: 
"Excellent product and service!"
Very easy to order from the website. Prompt responses to emails and very willing to change shipping dates. I originally had Saturday shipping but changed to a regular weekday, LFD promptly credited me the cost difference. Extremely reasonable shipping prices. Great packaging also.
bozz77 has used this retailer 1 time. June 19, 2011
Overall Rating: 
"Very easy to deal with great coloration"
Very pleasent and easy to deal with. Highly recomended!
Fish are very colorful and adapt quickly. Will do business with again! Never going back to the local fish store! A+ 100%
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