I placed an order on 12/27/2017, and was able to choose my delivery date. I chose 1/5/18 to ensure I would be home when the fish were delivered. I received a phone call prior to the fish being boxed as one fish was not available. I was given another fish (more expensive) to replace this one and was assured they would arrive by 10:00am the next day.
Unfortunately, the fish did not arrive as expected because they got held up at Fedex due to a snowstorm. The fish arrived the following Monday, with water temps of 56 degrees. I was able to save 2 fish because of the great packaging they provide!
I sent pictures of the DOA's and was immediately contacted to set up a new shipping date.
I received another phone call prior to shipping, as another fish was not available and was given two others to replace this guy (again at no additional cost). My replacement fish arrived three days later and all are doing awesome! They all colored up within 2 days of arrival and look amazing!
Throughout the entire process, I received continuous communication from LiveFishDirect. I would recommend LiveFishDiret to anyone looking for some awesome fish!
I just want to say, thank you. This was my first purchase of tropical fish over the internet. The fish I purchased were exactly as describe (beautiful and healthy). I am extremely pleased with my purchase. The process was very simple. I know, I called several times with questions in reference to my purchase. Live Fish Direct was always polite and answered my questions. I will defiantly purchase from Live Fish Direct in the future
"Very Impressed with the customer service, Delivery and quality of fish I recieved"
> I received the fish I ordered exactly when promised. Very impressed. FedEx > delivered them right on time. First time I ever ordered fish online and > wasn't sure what to expect. All sixteen arrived alive and hardy! I ordered > mixed Mbuna and Peacock's. The selection I received is awesome. I would > recommend your company to any enthusiast!
I placed a order w them on a monday night, and had my fish by wed morning. Packed nicely, all happy fish from the flight to Ky. Fish were all great colors and good size. First time ordering off the internet, and I'm very pleased with how it went and will be ordering from them again.
I'd like to thank everyone at Live Fish Direct for the most amazing African Cichlids and outstanding level of customer service. In particular I'd like to thank Brian who has helped me all the way through the entire process. A truly great experience all around. I look forward to doing business again in the near future. I absolutely LOVE all my 19 peacocks and haps not to mention my 3 Synodontis multipunctatus catfish.
(04/04/2017) Again, need to update my review because of the extreme professionalism from LiveFishDirect. Josh really cares about his customers and making sure they get what they paid for and are fully satisfied with the online fish buying process. He went out of his way from his busy schedule to contact me to see what went wrong and was able to get me new fish. He was in constant communication with me throughout the process. I'm extremely impressed with the fish I received today which tells me that the occurrence of receiving a bad fish is rare or something happened during the shipping process that is not at the fault of LiveFishDirect. Therefore, again I would highly recommend purchasing from LiveFishDirect without any fear because they will take care of you to ensure you get what you expected! (03/23/2017) I'm sorry, i need to update my review. I have purchased from LiveFishDirect twice, purchasing a total of 9 fish. While I still respect and think the customer service is A+, I have to downgrade my rating of the fish I got. I ordered all male tanks ranging from 2-3inches. 3 of the 9 i received came back with problems. It's been almost 3 months since I purchased it and I have seen these 3 fish not eat and one had sunken belly. I recently visited TheWonderofCichlids out of MA, and seeing the fish and comparing what I got...there is no comparison. My fish from LiveFishDirect are still silver/grey, honestly I'm not 100% sure if i even received male
Ordered 18 cichlids, 1.5-2 inch unsesexed "premium." I messaged Josh about possibly getting 1 male and 5 females of 3 different types of cichlids. He said this was doable. I still don't know if I actually got these ratios, but I would be seriously impressed if I did. All fish arrived on time and healthy. Two had big parts of their tails missing, but nothing they can't heal from. The rest are in seemingly perfect condition. Customer service and communication with this company have been great so far and I wouldn't hesitate to use them again.
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