I gotta say, these guys were great to work with - I just emailed them and they helped to hit my target ship date so I could be home, and then the fish were a bit stressed when I received them and they were seriously concerned and asked me to keep them posted.
Now the fish are healthy and happy and look GREAT.
I could not imagine a BETTER customer service experience for what happened.
My experience with Cichlid Station really stands out for me and I will be a repeat. I like the site and the wide variety of fish (that seems to be constantly updated). The prompt, friendly and informed responses I got to my questions before and after my purchase were the icing on the cake. Really stand up people running a stand out business.
I ordered 4 Electric Blue Jack Dempseys and all arrived alive and very healthy looking. With the reputation of EBJDs being deformed when people received from other sites, I was very pleased with the quality of their stock. If I find the need, I will definitely order from them again!
I have just completed by second purchase with Cichlid Station and have been very pleased with my experience in both cases. The site is excellent (I like being able to see what is actually in stock), the communication and customer treatment is superior and every one of the 15 fish I have ordered are outstanding. This is a small company (which surprised me as I expected a big faceless company from the website, etc.) where you can still talk directly to the owners but it is run with big big heart and real professionalism. I have only tried two other online sources and neither have come close in overall experience.
"great site, selection, size, shipping, and advice."
Cichlid Station is a beautifully designed site that really has a great variety of cichlids, and other neat fish. They ship fast and have always sent top notch specimens in pristine condition. The size of the fish is always as says if not larger and new fish are constantly being added to the site. Also if you need any expert advice you can always contact the owners for a quick detailed reply. Thanks again and recommend to anybody who wants a positive experience.
I have used Cichlid Station on several occations and have been very impressed with every aspect of the experience. Emails or phone calls are answer quickly and knowledably, prices are great (especially when you factor in the low shipping costs!), the quality of the fish is top notch. I can happily recommend them to anyone.
I've ordered twice from them. Fish arrived in excellent condition, expertly packed. Both times fish were exactly what I expected. Sized exactly as quotes. Most fish were brilliantly colored right out of the bag. Emails were returned quickly. Even after the sale I had a question about the condition of a fish, the reply was quick. I would definitely buy from them again.
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