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Retailer Reviews
7719 reviews on 2185 retailers!

RetailersMail-Order SuppliesUS Aquarium Guys
Aquarium Guys
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Compiled from 13 reviews
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Found: 13 reviews Page  
jimbofish has used this retailer 1 time. January 11, 2010
Overall Rating: 
"timely delivery, accurate - I'm happy!"
I ordered a replacement motor, impeller, and o-ring for my AC 70, since PetSolutions (my "go to" vendor) was out of stock at the time. I placed my order on the web on a Sunday night, they shipped on a Wednesday, I e-mailed them on Thursday, since my order status never changed, then I received the item on Friday. It looks like my order was already in progress when I e-mailed them. I'm in Western NY, they're outside of Philly, so a few days to ship isn't bad. Don't know why it took more than a day to process it (most places have 24 hour turnaround), but if they're a small operation, I'll cut 'em a break. I would probably do business with them again, if the price is right.
sushii has used this retailer 1 time. November 14, 2008
Overall Rating: 
"Penny wise pound foolish . They suck"
Ordered an item , showed as in stock ... 2days later get an auto email saying we are out . Try to call customer service to no avail ... when I did contact them they were rude and obnoxios their 800 is a joke .. They told me they would not refund ... Funny I turned them in to the states attorney genrals office and I get a refund ...
Save yourself the hassel go with a company you can trust ..IF you are a victim of this company I encourage you to file a report with PA state attorney genrals office and get them shut down (keep in mind they own atleast 12 etail sites so they are ripping off alot of innocent folks their BBB reports are not good but I can not post the photo here of it ..After some sluthing I found their number (610) 251-2397 feel free to call Andy the owner and put some pressure on him to refund those he frauded out . I will post up the BBB complaints that are listed against him aswell
I also urge you that if you have ever delt with this group of idiots and did NOT get what you paid for to turn them in to your states AG office and Pa AG office lets shut this creep down ! I will warn you NOT to make fradulent claims as this is a crime but if you have a legitimate coplaint let it be heard. I will also list all his sites and phone numbers and you can avoid them like the plauge lets fry this for fraud.. My over all rating for this company is less than 0 try -1000% would I ever go with them .... this was the first and the last I will ever order from these crooks!
myswtsins has used this retailer 1 time. July 28, 2008
Overall Rating: 
"Slow but OK"
It took 5 days (3 business days) to get my items. After the first 4 days, without an order status update, I emailed them and got a quick response. It was shipped the next day & delivered the day after that. Not sure what the initial hold up was but after that everything happened very quickly!

I was very pleased with the products too.
daffodils has used this retailer 1 time. March 21, 2008
Overall Rating: 
"slow shipping and sketchy customer service"
R-DUB has used this retailer 1 time. December 8, 2007
Overall Rating: 
"Very BAD"
I purchased a few small air pump parts. I ordered the wrong parts. MY BAD. I returned the parts a month ago. Waiting for refund. Several e-mails no response. I am out a very small amount of $$ but never order from these guys. They only exist in cyber space,no human u can call for costumer service. No 1 800 number unless you are ordering. They will gladly take your money but have a real hard time crediting you back. THEY SUCK BADLY
doghair has used this retailer 1 time. October 23, 2007
Overall Rating: 
"Run Away Now"
They tell you to email support, they never replied once, third party call center with no contact with business except email. Product marked as in stock was not, told me 3-5 weeks. Getting the refund was an adventure in insanity.
dbrown134 has used this retailer 1 time. October 2, 2007
Overall Rating: 
""
wish i would have checked here before i placed an order.....placed order ...no response for more than a week. when i threatened to take it to paypal if they kept ignoring me they said that my $$ would be refunded horribly business practice. VERY dissapointed
Dave
kevho66 has used this retailer 1 time. May 25, 2007
Overall Rating: 
"Never again!"
Ordered on Thursday, got an email on Monday stating one of my items was discontinued (why is it still listed?) and offered a credit. Did not ship my package until Thursday using standard shipping. I will get my items hopefully TWO weeks after ordering.
panopticon has used this retailer 1 time. June 17, 2007
Overall Rating: 
"Absolutely horrible shysters"
I had the same experience as the other negs. Ordered, rec'd conf email, and once a week passed, checked order 'status' on their site (which never updated to show order's progress). After I saw the review on here (sure wish I'd checked here 1st) emailed them and said very clearly that if they did not get back to me (they had ignored 2 emails of inquiry already) by end of day and/or ship my order in full, I would contest the transaction. End of day I get an auto-generated email saying they were shipping my order MINUS the main item (which, of course, was the only reason I ordered from them in the first place: they claimed to have a heater in stock that ThatPetPlace did not). Next day, package is delivered. To keep things simple, I offer to keep this merch if they will refund me the diff. I hear back from a Brandon Herman, he offers to refund the difference and all of the shipping. Very polite, apologetic, etc. I happily agree and...nothing. No refund. Nada. I follow up after 3 days...they ignore me..and they ignore all subsequent emails from me. My last email tells them I'm pursuing the matter with my bank...and guess what? Over the next few days, I get the rest of my order. Total time from purchase to delivery of all items: 2 weeks (and this 'company' is 20 minutes from my house). Avoid like the plague!
lovemycichlids has used this retailer 2-3 times. February 25, 2007
Overall Rating: 
"DO NOT SHOP HERE!"
I had the same problems as NKING and Trammel. I will not use them again. My first order still has not shipped after a month. My second order (a week later) shipped in two shipments first one was missing a major priced item. Haven't recieved the second shipment. After several e-mails with no response I am at my wits end. Very bad customer service, VERY BAD SERVICE!
nking48076 has used this retailer 1 time. March 30, 2006
Overall Rating: 
"Not consumer responsive"
No phone number for contact and email response is slow. I put in an order thinking that i would recieve the products in 2-4 business days(thats the average reponse time with other vendors I use)4 days later I recieved an email advising one item was out of stock,and wanted to know if i wanted a partial order( at this point i should have recieved the in-stock items)or will i wait until the order is completed before shipping. Although, I appreciated the e-mail it should have come sooner.It has been a week now since the original order was placed and no contact number to track shipping, a number of emails with no response.
Trammel has used this retailer 1 time. April 4, 2006
Overall Rating: 
"Fist time buyer dissapointment"
I ordered some products, then went back 30 minutes later and needed some additional product. I emailed for additional cost so that I could save on shipping. My shipment wasn't shipped out for 8 days after the additional payment was made.

4/1/06, package recieved. Missing the major item of the order. Packing list has it listed. Doesn't show back ordered.

I DO NOT recommend this retailer nor will use them again. Stay away!!!
This business is a drop ship setup, Gin Yum simple sales items and Pet Fullfillment Center ships you the product. Not that this is a bad way to make money. There is NO quality control.

16 days later after final payment still no product :(
redfish has used this retailer 1 time. December 31, 2005
Overall Rating: 
"Very fast shipping!"
They had the best price on
emporer400 impellors on the web. They emailed me right away with a tracking number and my package was recieved in no time, very good, highly
recommed.
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