I bought some discus from these guys as well as some other cichlids. I very shortly later had 2 discus and a cherry zebra die. I right away called them and told them my loss and they said they would give me a refund. I had to call back a second timeuy was out of country and emailed a few times with no responsea and i called a third time and the shipping manager was so crazy disrespectful i couldnt believe it. He told me i am scamming the business and trying to get more money than i paid and i am 57 years old! he was very rude and unprofessional he argued with me for a good 6 or 7 minutes and i have yet to get my refund or any replacement fish. The amount to be refunded was I was disappointed and i will never order again!!! i would not ever! advise others to order from here ever! he hung up on me and livefish direct.com always send live fish no DOA's, i give it up to livefishdirect and will always order from them

Placed my 1st online fish order through Bluegrass. The order was for 21 fish and they were AMAZING to deal with. As can happen on a live shipping, a few fish were DOA and Bluegrass went OVER AND BEYOND to make me the order right. SO happy I found this online seller, very trustworthy! AMAZING Customer service! Thank You Guys

I recently purchased some Malawi hap/peacock and prestige assortments as well as some Tanganyika cichlids. I ordered (6-cyp. kapemba)but unfortunately, 5 arrived DOA. Once BA was notified, they called immediately and made the satisfactory restitution. I reordered these fish along with another species and they arrived healthy. I'll definitely order from BGA in the future.

I see some pretty ridiculous complaints on here so I wanted to make sure people hear the truth about this retailer. I could not be happier with the fish or service I receive. Until I found them I was stuck with about 4 or 5 types of cichlids I could buy and now I have access to pretty much everything I want. If you take the time to learn about what you are buying and actually listen to what they say this place is the last place you need to go to get fish.

I purchase about 2 hundred dollars of fish and they all arrived dead, except for one ob peacock that I did not order. They came smelling and poorly bagged.I ordered ob ahlis and ended up with an ob peacock. They shipped out a second order and continued to give me the ob peacocks. They all arrived alive this time but they also substituted my maleri island cichlids for a cheaper peacock. All in all, ill never by from the agai.

i bought a nice lil group of mbuna and am quite happy with my purchase. the fish came out of the bags lively and colorful. once the lights get turned on im sure they will look amazing in my tank. based on this experience i would be more than happy to do business with them again and will recommend them to any of my friends looking for quality fish. thanks

Well changed my comment.recieved what i thought was 2 red texas, gave them the bennifit of the doubt.when i recieved the fish they Where to small to tell.now at 4 inches its obviouse that niether one is a red texas. And that niether one have texas cichlid in them. So it is what it is.they got me.hope your proud.

Maybe I should say where have I been. What a discovery!!After years of settling for what Pet Store offered and one bad experience from another online retailer I discover Bluegrass Aquatics. The website is awesome, the selection is the best anywhere and the free shipping for $250 orders makes it a bargain to boot. I ordered tropheus, calvus, and some shellies for one tank and a assorted package of Malawi's for a new tank set up. I was impressed with Eddie and the Shipping Manager David who called with substitution opportunity for a poor selection on my part. Others would have just shipped and been done with but they went the extra mile. They are a great find to bad it took me so long to find!! Oh and the cichlid forum discount is sweet as well. I will be back as soon as I get another tank.

I have ordered from this company 3 times, 2 cichlid orders & 1 molly order. ALL fish have been healthy & just as expected. I live locally & pick up at the FL facility. I deal with Dave and he's wonderful. Very friendly, knowledgeable, & always willing to answer any questions. I refuse to buy from anyone else. Purchasing some peacocks soon & very excited! Thanks Bluegrass for being an awesome local company with great customer service & great fish!

Bought 6 African and 6 Central American Cihlids.
3 arrived dead.
2 died within hour.
2 more soon to go.
Sent email and have yet to receive response back
Fish were poorly sealed for delivery.

Ordered 10 Tropheus Moliro (Firecrackers) that were shipped/arrived on the 1st of May. Package was shipped via FedEx. Packing was not what I would have liked to have seen, not double bagged and the one bag was deflated. Not a good practice (In my opinion) if shipping through FedEx overnight (Express Air). As for as the quality of fish that will be determined at a later date. So far all are doing well health wise.

Update: Fish are doing well.

I recommend Bluegrass Aquatics based on my experience ordering 15 fish from the "Prestige Assortment" a month ago. Not a quantity you need often, but I had to restock after a heater malfunction catastrophe (a very different review of that heater, for sure). This quantity optimized the total cost per fish (just below $10 each), given the volume and shipping discount tiers and my capacity requirements. Be sure to align those carefully when you order—it could be cheaper to order an extra fish or two to hit the next discount level. Otherwise, shipping costs would seem to make small quantities quite expensive.

I called the vendor to ask a few questions about the purchase, which were addressed professionally, knowledgeably, and courteously. The employee said it would be no problem not to include yellow labs (the only breed that survived my heater incident). By my count, the vendor shipped 17 fish. One was dying on arrival and never made it to my tank, and another one was an unwanted yellow lab, but I've otherwise received 16 fish of different breeds that remain healthy in a biologically mature tank.

The fish shipped the day after I ordered, and arrived the next day. Bluegrass is unsurprisingly based in Kentucky, but my fish shipped from Tampa. I’ve no quarrel with that, but wasn’t aware of the difference in fish origin. I didn’t think to ask, but a species list would have been nice, although I otherwise wouldn’t expect one when ordering an assortment

Purchased a little over $300 dollars of Mbuna cichlids and I was very impressed. I don't want to get overly exited until I see them grow a bit in order to better determine the species to ensure I got what I asked for. But in regards to the quality and the colors that I am begining to see I am very pleased. I also just recently submitted another order, so I clearly I do trust bluegrassaquatics. I highly recommend them and I will continue to provide input as the fish grow. If anyone has any questions please feel free to ask. I wasn't a huge fan of ordering fish on line but I took the risk and so far its been worth it.

i just got my 5 Tropheus moorii Lufubu (Purple Rainbow) and 5 Tropheus moorii "Moliro Firecracker Red". so far they look great and no signs of bloat. will give a more detailed review in a couple of days to give the fish some time to adjust.

update: fish are all excellent. it is now April 5th and all the fish are still great and did not develop bloat, i would recommend this retailer to my friends and will use again in the future.

I Ordered Some Malawi Haps and Peacocks a few days ago and got the fish this morning. All of them look really good (30 fish all juveniles). They all looked in very good shape, plenty of air in the bags. Overall just a great experience...even came a day early than expected which made it a little hectic this morning as we also ordered some fish from somewhere else...(not remotely the same experience).
Thanks Bluegrass Aquatics I will definitely order again.