This was my first order and I bought a 10 hap/peacock assortment. They have no colors all brown, black and grey. I was told to expect a 50/50 male to female mix but this is disappointing. There are only 2 that have a touch of color on them. I sent Eddie an email 3 days ago and he called me from the Orlando Fish Convention. As a beginner he educated me that my fish will need more time to color and he was surprised I had 2 with color. Furthermore, he did say that if there was not an improvement to call him, He give me his cell phone number. Will buy from Bluegrass again. I forgot to mention that they all arrived healthy, excellent packaging and are thriving.
I have purchased for Bluegrass Aquatics when I was located in Louisville Kentucky. After moving away I decided to try the online site with much hesitation of ordering online. I was spoiled by being able to purchase from Bluegrass Aquatics directly at Eddies place, but decided to take the chance after finding no decent options locally. The fish where the quality I had come to expected, packed and delivered by FedEx without any issue accept one fish that was a bit shaken by the trip but recovered nicely. I got some tropheus, featherfins, julies and a couple of plecos for my first Tanganyika cichlid tank. I always enjoyed the Malawi but am very excited about this new group in my 75 gallon tank. I would not hesitate in ordering online from Bluegrass Aquatics and hope to put a nother order in as soon as I get a another tank.
This was my first time ordering fish online and it was not a positive experience. I will be trying a different supplier for the next one. I'll summarize my comments here:
I ordered 8 Acei and 8 Electric Yellows. To start out with they must have not had enough Acei in stock because I was issued a credit for 3 and they only shipped 5. Mind you I was not notified that this was the case - it was done automatically. OK, not the worst thing in the world, but...
The balance of the fish arrived and two Yellow Labs and one Acei were DOA. All of the Labs were in one bag the Acei in another. They apparently can't count either because they shipped 10 Yellow Labs instead of 8. Nice bonus, but several had severely nipped fins. Really no better looking than what you would find at PetsMart.
One of the Yellow Tai Acei had what I think was Popeye (bulging eye and white fungus on it). This fish should not have been shipped to me. It has been two weeks and it did heal, however.
On the bright side, they issued a credit refund without problem for the fish that came dead. Unfortunately, I wasn't satisfied enough with the quality of the fish to order from Bluegrass Aquatics again.
I have never wrote a comment but I have never had such a positive experience with purchasing fish on line.So here it is, I was so impressed with your shipping box!! the last place I ordered in AZ.. sent my order in a used box barly ably to tell they were fish in it and the package was really beatup, so were the fish,Bluegrass answered the phone and helped me save the poor fish. The Bluegrass fish were all warm and happy from there long trip from Fl. to Az. all are doing great. You guys are the best and so helpful. Thankyou Be Blessed
First time buying fish online and it was a great experience. They have the biggest variety of in stock cichlids I was able to find online. They were double bagged and well packaged. I ordered 17 fish an had a couple DOA and 1 that did not look great,that did die overnight. They have no control over how they are manhandled during shipment as I watched the delivery guy jump out of his truck and run up the stairs with my order. When contacted Bluegrass they promptly issued credit for all the dead.What more could you ask for.He then told me about joining this forum for good info on fish and also to get a 10% discount on future orders.I see some negative comments, but being in business myself I have learned no matter how hard you try you can't please everyone. So give them a try I think you will be HAPPY I AM. Have some great looking fish in my tank. Thank You Bluegrass Aquatics
This was my first time ordering fish through the mail. The fish arrived in great condition and packed well with a heat pack for warmth. The fish look very heathy and they offer free shipping over $250 and a discount for being a CF member (CF10%). I will be using them again if I need any more fish.
I have purchased fish from several aquabid auctions in the past with mixed results. This was my first time dealing with Bluegrass Aquatics and I was a little hesitant after reading the reviews here. The selection of Auloncara’s they had though convinced me to give them a call. I left a message that I had a shipping question and was called back by David, who is the shipping manager. After asking a few shipping and fish questions, I felt comfortable placing my order. My order was placed on a Tuesday and I received it on a Friday morning. It seemed well packed to me, it was inside a nice Styrofoam box and it had a heat pack glued to the inside of the lid. All of the bags we’re double bagged and even though there was a small amount of water in the bottom of the box, none of the bags seemed to be leaking. I released my fish and within an hour, everyone seemed to be normal except for a Lupingu Afra. He was acting normal by the following morning though. I had ordered several varieties of fish in quantities of one to four fish. I did have a bag that had four fish of one variety each in it. The bags did have a label with the fish names though so I was able to figure out that I had everything that I had ordered. I had ordered all regular fish and some of them we’re bigger than others. I guess that is to be expected with fish though. It has now been over ten days and no problems with my fish. I will definitely use them again.
I just received my delivery from Bluegrass Aquatics, and WOW.....they arrived strong and healthy and beautiful. Shipping from Florida to Alaska is a very long trip for those fish, but they acted like they had just been taken from their aquarium and put in the bags. The shipping manager hand-picked every baby for me, called to ask some questions and got a feel for exactly what i wanted and then sent me the most beautiful babies. I had looked for veil-tail Oscars for a long time and they were the only ones that had them, but then to get ones that are one of a kind, it was truly wonderful. They are truly friendly there and it was just an awesome experience. The way that those babies were shipped made sure they were comfortable and safe, which meant alot to me. I truly will not EVER deal with another company again. If Bluegrass doesn't have what i want, then i will wait until they do Thank you Bluegrass for the way you treated me and the fish that you sent me, you guys are awesome!
I purchased 11 fish about a month ago. Two were DOA and two looked like they were not going to make it through the night and the packing job was the worst I seen. When the box arrived it was leaking water from it. The two DOA's were credited back to me the same day but I don't think I will order from here again. So far I have lost 6 of the 11 that I ordered including the DOA's. My tank was cycle and all parameters were close to perfect for the species that I ordered. In my personal opinion I will never order from here agian even with the credit. 6 Jan update... Just lost another fish and another is on the way out.
I made an order of fish awhile back and unfortunately due to delivery error a couple fish had died(**2 fish out of 11 isnt bad**)....but all good(as well as it can be in that situation)and the next time I ordered fish a couple months later to finish my tank....Eddie and David both were very kind and held great integrity in backing up their promise and replaced the credit those fish were worth!! HUGE PROPS! They also went as far as to pick a male of one species of fish that I requested!Above and beyond....THANK YOU!I have talked w/ Eddie via email since and have told him of a desire to start a second tank in order to split all my fish and start a Moori only tank(AND breed Moori's) and all other fish in a seperate tank!He was actually excited att this idea and wanted me to contact him when I was ready to do so.....he had some good ideas for me in doing so!!! Now thats customer loyalty and service I love......cant ask for anything more!!
Yesterday, I received my first order from Bluegrass Aquatics. Everything went flawlessly. I easily located the fish that I wanted online, a conversation with Eddie convinced me that the company was responsible, ordering was very easy, notification of the order being placed was immediate, FedEx sent shipping info so tracking the package was easy, and the fish arrived as promised. The packing was professional and very well insulated. Unfortunately, one was DOA, but Eddie issued a credit immediately. I will definitely order from this fine company again!
This is the second time I purchased fish from Bluegrass Aquatics and as was the first time the fish are beautiful. I used a credit this time for some DOA's on the first order which I blame FedEx for. I called and talked to David the shipping manager and he reassured me that these thinks sometimes happen and the owner Eddie would give me a credit and if I would call him when I order again He would do something extra. Eddie gave a $25 credit on about $19 worth of fish and David put in a couple of extras so I didn't mind paying for shipping. I also got some fish that wasn't in stock when I ordered the first time that I really wanted. Not saying I am happy about the regrettable death loss, but it worked out good for everyone but the two fish. LOL Great customer service! Thanks David and Eddie!
Just received my order from Bluegrass Aquatics. All the fish where alive and in excellent condition. They where professionally packed in double bags and a heat pack. Each bag had a printed label with the names of the fish, which really helps when you are new to many of these species. I was very impressed with the ease of use on the site, the quality of the fish and the vast number of species to select from. I would definitely buy again and have already recommended this site to friends.
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