Retailer Reviews
7723 reviews on 2185 retailers!
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Louisville, KY |
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40299 |
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Compiled from 433 reviews |
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ITALIAN926 has used this retailer 1 time. |
November 22, 2013 |
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"Not accetable in any way whatsoever" |
Positives, the website, and communication. Negatives: Upon arrival, the box was completely soaked. At this point I should have videod the rest of experience. I open the box and I almost all Demasoni look dead. They are suffocating because theres not much water left in their bag. This place actually ties knots in their bags, I was stunned. After a while, most of the Demasoni came back from near death, because they shipped without heatpacks when the destination was in the 30's. Water was freezing ! and the low temps probably saved the suffocating Dems. Overall 3 fish DOA, and one Acei came with a deformed mouth, and another Acei was sent as a white tail instead of yellow. When I emailed about this ridiculous shipment, they were very defensive and gave me the history of their company and how everyone else doesnt have problems. I dont think this experience could have been any worse. They gladly give store credit for lost fish, but Id be a complete imbecile to order from here again. |
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JohnnyJohanni1 has used this retailer 1 time. |
October 12, 2013 |
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"Dream come true!!!" |
First time ordering fish online and well worth it. I informed Mr. Estes about my concerns with my current stock and also emphasized how important a large male O.Z.Rock was for my stocking. He was able to put me at ease as well as assure me of what would be available.
I informed him that I would not be able to place an order until after midnight on Wed (technically Thurs morning) He was able to work with me and assured me delivery by friday to avoid weekend delivery fees. I also specifically requested "the largest, most handsome Lithobates availabe". This is exactly what I recieved and they even labeled the bag with my exact quote! lol. All-in-all, in this day and age, one could not be more pleased with the promptness of service, dedication, knowledge, and superior product provided by Bluegrass.
All fish arrived healthy, beautifully colored, and exactly (to within 5 minutes) of when he said they would be at my frontdoor.
Instead of sending an email, I called him directly today and informed him how pleased I am with his product and that it was recieved exactly as advertised.
Thank you Mr. Estes for being a man of honesty and integrity. You will definately recieve more of my money in the future lol. Also thank you for restoring my faith in the "idea" of GREAT customer service. Also thank you to this forum, for if it wasn't for the reviews I read here, I may have chosen differently.
My 125 gallon hap/peacock tank is now offically a d |
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Taratron has used this retailer 1 time. |
May 24, 2013 |
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"Never doing business again!" |
I ordered 6 Julie dickfeldi blue, sent Eddie my Paypal info, money, and address, with the instructions to call me if anything went amiss. I used my Fedex account and paid for overnight shipping. The box should have arrived by 10am...10 am came and went.
I had to get to work, so I figured the local Fedex, that was holding the box for me, would call when it arrived. Noon came and went. I started getting worried as temps were climbing. I finally got a chance to the computer, tracked the package and found it had been delivered...and was 5 miles away from where I had addressed the box.
I skipped lunch, zoomed over to that store, and got my box; when I confronted Eddie about it, he offered no apologizes and instead snippily told me that the box had been delivered and was signed for, so why was I angry at him? He then went into some long email about how he has 40 employees working under him now and one of them made a mistake.
At no time did he admit a fault or offer an apology. The store the fish were sent to closes a good 4 hours before any other Fedex, and had I had to stay late at work, the fish would have cooked.
I will never do business with this company again. I get better customer service at freaking Petco! |
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Wetking has used this retailer 1 time. |
March 14, 2013 |
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"Great company to deal with." |
This was my first time buying from Bluegrass Aquatics, but certainly not my last. I have dealt with many mail order fish companies over the years, some with great results, others with not so good results. Here is my experience with Bluegrass Aquatics. If your interested in cichlids, particularly African cichlids. then this is the company for you. In addition, they offer a wide range of catfish, tetras, swordtails and others odd and ends. Ordering from their website was straight forward, and they offer you the opportunity to pick your delivery day as you check out. The only shipping option I saw offered is Fed Ex overnight. I got my fish shipped for free, but I think you have to buy over $250.00 worth of fish to get that. Otherwise, it's $39.95 shipping. I received my Tracking number from Fed Ex on Tuesday and my fish arrived at 9:10AM on Wednesday. I was a little worried because it was colder outside that I thought it was going to be, so I was glad to see Fed Ex deliver early. The box was as professionally packed as I've ever seen. Nice Styrofoam box with double bagged fish inside. They had used two heat packs inside the box and the fish we're nice and warm. I released the fish, left for awhile, and by the time I came home that afternoon everyone was happy and ready to eat. I never heard from anyone at Bluegrass Aquatics the whole time but I got everything I ordered and they did a amazing job with the handling. I will try them again the next time I start a |
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ZJGardner has used this retailer 1 time. |
March 23, 2013 |
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"Good Quality, Good Price!" |
This was my first time ordering from Bluegrass aquatics. I had read good reviews so I thought I would give it a try. I ordered 6 Jalo Reefs, 7 Yellow Labs, 2 Synondontis Multipunctatus, and 3 Bristlenose plecos. All fish arrived alive and healthy. The quality was great. I was short one yellow lab and received all males of the Jalo reefs, which was disappointing at first. However, I was then told they would replace the missing fish and ship extra females free of charge. I followed up with the deal and actually bought a few more fish to ship with them. The quality of stock is great! I have had a hard time finding quality Yellow Labs, but these are incredible. No vertical bars, a deep rich yellow with beautiful black markings. This is my first experience with Jalo reefs, but the dominate male has already colored up great!
The customer service was great, the quality of fish was great. I would recommend Bluegrass to anyone else looking to get quality African Cichlids! |
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Ratings are submitted by Cichlid-Forum users based upon their own subjective views and do not necessarily reflect the opinions of Cichlid-Forum.com. CF disclaims any responsibility for the accuracy of information contained in reviews submitted by users, or for any damage or liability arising from the content of any review appearing on Cichlid-Forum.com. All product information on this site, including descriptions and specifications, is based soley on information made available by manufacturers. CF disclaims any responsibility for this information or the products listed. Product information may be inaccurate and is subject to change without notice. You should confirm all information before relying on it by contacting either the manufacturer or vendor with any questions about the products or the information presented. |
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