Retailer Reviews
7723 reviews on 2185 retailers!
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Louisville, KY |
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40299 |
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Compiled from 433 reviews |
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koilover has used this retailer 1 time. |
June 23, 2006 |
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"Service Above and Beyond Despite FedEx FUBAR" |
Eddie rocks! (FedEx...not so much)
I chose Bluegrass for my first purchase of mbunas based on the reviews from this forum, as well as his breadth of available species and excellent prices. Most importantly, however, I chose Bluegrass because of the pre-sales customer service I received from Eddie.
I talked to several online dealers, and received very acceptable service, but Eddie went far beyond them all with the extra time he spent on the phone.
I ordered overnight delivery, but FedEx had a plane break down. I don't blame FedEx for their breakdown ("stuff happens"), but their customer service was horrible. I don't expect them to reroute planes for my little shipment of fish, but I do expect them to at least be honest about the bad news, "The best we can do is get it to you in another day," instead of repeated overpromising and (literally) not deliverying on their promises.
Through it all, Eddie more than rose to the occassion with moral support, advice on extra care for the fish once they arrived, frequent calls to FedEx, and compensation for my losses and the shipping costs (he gave me a choice of reimbursement on this order or discounts on my next order, and I was so pleased by his support that I'll use the discount for my next order with him).
P.S. I finally got my fish two days later with only minimal losses (HATS OFF to Eddie's preparation and packing practices!). |
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ophelia has used this retailer 1 time. |
June 14, 2006 |
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"Could not ask for more!" |
I am new to the cichlid hobby. So, you can imagine how concerned I was with 'ordering' fish online! No need to worry when Eddie, at Bluegrass Cichlids, is watching out for you. Being the newbie I am, I must have called him a dozen times with a million questions. He not only answered all my questions, but very promptly returned EVERY PHONE CALL! That is unheard of these days. Have you tried to call your 'bank' lately? LOL Seriously, I got beautiful fish at an unbelievable price. And you can tell he takes his time with packing your little fishies. Mine were shipped FedEx ground and Eddie made sure that they were kept cool and had plenty of room to move around. They were, ALL 17, in excellent condition. Eddie also carries a wide selection of cichlids. There is no 'guessing' what you got? Great pricing, quality and availability; super friendly service and expert shipping...what else could you ask for? I will be doing all my shopping from Eddie, at Bluegrass Cichlids! Thanks so much! |
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Ratings are submitted by Cichlid-Forum users based upon their own subjective views and do not necessarily reflect the opinions of Cichlid-Forum.com. CF disclaims any responsibility for the accuracy of information contained in reviews submitted by users, or for any damage or liability arising from the content of any review appearing on Cichlid-Forum.com. All product information on this site, including descriptions and specifications, is based soley on information made available by manufacturers. CF disclaims any responsibility for this information or the products listed. Product information may be inaccurate and is subject to change without notice. You should confirm all information before relying on it by contacting either the manufacturer or vendor with any questions about the products or the information presented. |
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