Retailer Reviews
7723 reviews on 2185 retailers!
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Louisville, KY |
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40299 |
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Compiled from 433 reviews |
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ki6dy has used this retailer 1 time. |
October 27, 2007 |
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"100% Guarantee Honored" |
I decided to try BlueGrass after getting frustrated with the price and availibilty of Frontosas locally. I ordered 7 Burundi from Eddie, scheduled for overnight Fedex delivery. I received my fish the next day at approximately 1:45 PM. Much to my dismay none of them survived, they where packaged in indvidual bags but it appears they died due to excessive heat from the heat pack. Called Eddie, told him what had happened. He said that he had debated using the heatpack and that was the most likely cause of death.
Here's the great part, no problem, another shipment was on the way.
Eddie suggested that for the next shipment I pick up at the local Fedex office as the trip on a unheated/non-air conditioned truck is often the worst part of the trip for the fish. I did this.
For this shipment the fish were a bit larger and all packaged in one bag without a heat pack. Floated them for about 25 minutes, put them in the tank, turned off the lights and went back to work.
Came home to find 8 fish (he gave me an extra one) in good shape.
Moral of the story; mistakes can happen, but if your willing to pay for overnight shipment, you receive, if needed, an assurance that you will get what you ordered alive. Eddie honors his word and I wouldn't hesitate to do business with him again.
Be smart and ship overnight. |
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dmun has used this retailer 1 time. |
October 26, 2007 |
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"Please consider this alternative to stores" |
Eddie you're the best! I write this as a Philadelphia African cichlid hobbyist who has always dealt with area stores for livestock and I can now confidently say that there is no comparison. Eddie at Bluegrass would be anyone's greatest advocate with regard to assistance, knowledge and product. My order included an assortment that I asked Eddie to assemble and he gave me a tankful of splendid peacocks, haps and catfish that no area store could match. I've had prior purchases in excess of $100 worth of fish from local stores that did not live through the night in my environmentally sound set ups. Eddie countered my suggestion of overnight delivery assuring me that 2 day would be fine (an effort to save me excessive cost). I received the package of 23 specimens (exceeding my original order) and as I write this, each and every beautiful creature peers over my shoulder in the tank behind me, as hardy as anyone could ever imagine. His expert packaging and care to the contents' well-being was obvious as I opened the package, admittedly scared to death. Finally, for a guy that receives endless emails and voicemail messages, his availability, interest and concern displayed during my phone conversations tells me that this is a guy that's all about his clientele. And I'm not a retailer or someone spending a grand on an order. One last note, Eddie; my wife is very impressed. And believe me, that's not easy to do. |
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Ratings are submitted by Cichlid-Forum users based upon their own subjective views and do not necessarily reflect the opinions of Cichlid-Forum.com. CF disclaims any responsibility for the accuracy of information contained in reviews submitted by users, or for any damage or liability arising from the content of any review appearing on Cichlid-Forum.com. All product information on this site, including descriptions and specifications, is based soley on information made available by manufacturers. CF disclaims any responsibility for this information or the products listed. Product information may be inaccurate and is subject to change without notice. You should confirm all information before relying on it by contacting either the manufacturer or vendor with any questions about the products or the information presented. |
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