I ordered some fish from them, could never get them on the phone they would only take orders by Email. Paid for fish,they shorted me one fish that I paid $25 for, after about 6 mouths I got them on the phone, they wanted me to PAY FOR SHIPPING AGAIN. I already paid $50 and they wanted me to pay again, for a fish THEY NEVER SENT IN THE FIRST PLACE.I refused and then could never get they on the line.Then I get someone else to call saying they wanted to place a big order, and got on the phone and went over with them again. they said they would credit my money back to my card.They never did. I think they stink. Stay far away from these guys.
I ordered 5 fish from them and they arrived dead. The water was ice cold which they admitted that they forgot to properly insolate the package for the winter. Despite this, they wanted me to pay to have them shipped again. Their shipping was expensive. I asked for a refund, they refused saying store credit only. I didn't see anything else on their site I needed so I asked if they carried anything else, perhaps a test kit, it's been 8 months. I haven't heard anything from them since. They didn't take care of me or the fish but they certainly took care of that pesky extra money problem I had.
I couldn't find an L114 (Leopard Plec) anywhere else but AquaScapeOnline. I called in my order, the lady was very nice. I got my Plec the next day, he was perfectly healthy & has remained healthy the past 6 months. So I was pleased. That's my experience.
I ordered 2 fish and it cost me $50 for shipping, this is the highest cost I've ever encountered. No wonder they don't tell you the price until its time to ship, they must be charging extra for profit. Not only did they charge me an arm and a leg for shipping but I also got fish with Ich. They sell veil tail Oscars which on their site are pink, I specifically asked to be sure it was pink or I didn't want it and they sent me a white Oscar with orange spots. They offer a lower price for their electric blue jack dempseys than any other merchant however you'll spend a bundle on ich medicine so you pretty much break even anyway. I'd say they don't really care about return customers and are out for the quick buck, not the kind of merchant I want to deal with.
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