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Retailer Reviews
7723 reviews on 2185 retailers!

RetailersMail-Order SuppliesUS AquariumPlants.com
City, State:
Phone: (605) 368-2600
Web site: Click here
User Ratings: 
Quality of Stock:
Available Variety:
Compiled from 24 reviews
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Found: 24 reviews Page  2 - View all
rlederer has used this retailer 1 time. January 11, 2014
Overall Rating: 
"Never Again"
I asked Aquariumplants.com to design an aquarium for me. I got an immediate call pushing me to buy various things. They sent me a chunk of wood that was totally opposite of what I wanted and substrate that was more like silt. They never designed my tank and NEVER EVER responded to e-mail. The CO2 system came with no directions and their website was infected so I couldn't get directions there. They were of NO HELP. Never again.
biotsrama has used this retailer 2-3 times. October 3, 2012
Overall Rating: 
"Bad experience"
They've been OK, but I recently had a falling out with them. To make a long story short, I strongly suspect the company has manipulated or deleted negative reviews for plants on their website.

Also, I just realized they have a rating of F from the Better Business Bureau:
stevecle37 has used this retailer 1 time. September 8, 2012
Overall Rating: 
My plants arrived totally trashed. I couldn't believe when I called customer service they were the rudest I ever remember. Aquariumplants.com - - Doh! Never Again!
olliesshop has used this retailer 2-3 times. December 15, 2010
Overall Rating: 
"Great service and good plants"
I placed a large order to populate my 125 gallon tank and was impressed by the quality of the plants. I was also pleased with the friendliness and knowledge of the folks on the phone.
kkigs has used this retailer 1 time. October 28, 2010
Overall Rating: 
"Very Poor Service"
I placed a small order, which was not acknowledged for a day or two. That's fine, but when the order arrived, I wasn't completely impressed by the plants, and they did not send me the java moss that was checked off on the picking ticket. Three emails later, and I still have not received the missing moss(after 3 weeks), and have only had one brief response to my emails stating that they'd "forward to the right people". Very poor service in my book.
bethesdaboy has used this retailer 1 time. August 15, 2007
Overall Rating: 
Order 8 VHO bulbs.
Nothing after one week so I call the company.
"Mark" tells me he has personally taken care of it and my order will be dropped shipped. 2 weeks later, nothing has arrived. After a total of 3 weeks of waiting I call again. I hear the same thing again "The order was dropped shipped" according to them. I explain that I haven't received anything can I please have a tracking number. I am told they will call me back with that. They never did. I call the next day, and I am told that URI doesn't make that bulb anymore. When I asked why I was never called back, emailed or told anything else after 3 weeks regarding my order the person tells me "I am certain you were!" I ask what is going to happen now and he tells me they were waiting for me! I asked for my money back and he hangs up on me! and then doesn't answer when I call back. Stay far away from these clowns. And oh ya, the bulbs are still being sold on their website that I ordered.
import_speed_man has used this retailer 2-3 times. January 25, 2007
Overall Rating: 
"long wait and broken promiss"
i have not bought plants from this company, dont know if i will after doing buisness with them these past two times.

first time i bought a powercompact lamp. i got an excelent price on this but two weeks after i ordered they called me(i needed to tell them if my tank was a freshwater or salt so they could send the right bulbs and this was not asked at checkout), i was asleep and so i wasnt able to pick up my phone, so i called them back two days later because they were closed the next day. another two and a half weeks later i finaly got my light in the mail.a month is way to long to wait.

second time i ordered from them it was florite. three weeks after checkout their website still did not say they had shipped yet so i called them. they told me that they didnt have any in stock so but they would get it in the next day. after they told me this they tryed to sell me their version of florite, i was didnt want wat i didnt pay for, so the guy says he will add some fertilizer for free to my order. i accepted. two weeks later i get it in the mail, and they didnt include the fertilizer they promissed. i checked the website and i got jipped five dollars. their was suposed to be free shipping on the florite and my total came to a hundred bucks. their product after shipping would have come five dollars cheaper if i were to order that in the first place.

pros: good prices and great selection

cons: may not keep promisses or ajust prices when changing order. VERY long wait.
chugger has used this retailer 2-3 times. January 21, 2007
Overall Rating: 
i emailed them several times about there plants, didn't get a reply, but i chosse them over arizona, for some reason so i orderd from, them with the 2 day service, well by the time they processed the order it took a week, why they didn't send a heat pack, or list of plants is beyond me, and syes some of the plants were nice, but many came with no root system, and have now died.
pandora82977 has used this retailer 3-10 times. August 18, 2006
Overall Rating: 
"The first place I go!"
This is the first place I go to if I need plants. Always an excellent selection and the plants are good quality. Their "mother plants" are huge and the prices are fair. Shipping is very reasonable also.
compete has used this retailer 1 time. January 5, 2007
Overall Rating: 
"Go to the pet store!!!!"
I'm updating this complaint that happened in 2006 because I think it's funny that when I put my review on this site 3 others had the same issues, now they have been removed they also tried to remove mine. I had to prove my review was true. It was a pain, I can see why others didn't take the time. This place is terrible. Plants are very small. Read the fine print on the sale, if plants arrive dead like mine did, you get nothing. They say overnight them or the risk is on you. that's fine but they way over charge for shipping. It's just not worth the amount of money they expect for very small plants, at most Pet stores plants are bigger better and cheaper. When I called with my problem I got put on hold for almost an hour. Save your money!!!!! CICHLID FORUM SHOULD STAND BY IT'S MEMBERS NOT SOME RIP OFF ARTEST!!
LikeAChampion3 has used this retailer 2-3 times. March 27, 2006
Overall Rating: 
"One Word...WOW"
I coudn't believe how fast, easy, and low priced online plany purchasing can be. No more pricy LFS for me!
trumpteezer has used this retailer 1 time. February 3, 2006
Overall Rating: 
"Beautiful Plants"
I have a very limited selection of plants locally, so I went out on a limb and ordered plants for the first time.

I cannot believe how big these plants are for the money. They are huge and healthy- I can't wait to order more. I think I need to re- aquascape another tank just to buy more plants.

Great prices- Great quality.

Gryph has used this retailer 1 time. January 25, 2006
Overall Rating: 
"Excellent Transaction"
I recently purchased plants from this company and have no complaints. The order was filled and shipped promptly. Substitutions were made, but were made to the specifications I noted in my order, and extra plants were shipped to make up for the necessity. The plants are all terrific and beautiful.

I look forward to ordering from them again.
Longstocking has used this retailer 1 time. December 8, 2005
Overall Rating: 
"Can't complain :)"
I won a photo contest online so I got some free plants sent to me :) On top of not having to pay for shipping (they sent them express) :)(most photo contests the winner still has to pay for shipping)... I got a total of 8 anubias. Some were over 12 inches in length... with HUGE leaves. They shipped in freezing temps... but all the plants were alive and healthy when they arrived. Like I said I can't complain... everything was free... and even though they paid for shipping... they still sent quality plants.
Kfalbrec has used this retailer 2-3 times. December 6, 2005
Overall Rating: 
"Bought Light Fixture, No Plants Yet"
Great price on JBJ Power Compact lighting fixture. Although I specified 6500K bulbs, it shipped with 10,000K. When I called, the proper bulbs were sent out the same day.

I haven't purchased plants from them yet, but positive customer service experience will make them a top choice in the future.
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