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Retailer Reviews
7721 reviews on 2185 retailers!

RetailersMail-Order FishUS Liveaquaria.com
City, State:
Phone: (800) 334-3699
Web site: Click here
User Ratings: 
Quality of Stock:
Available Variety:
Compiled from 12 reviews
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Found: 12 reviews Page  
mik007san has used this retailer 2-3 times. November 11, 2011
Overall Rating: 
"Great Customer Service"
The company stands behind their warranty - I recently purchased and received 10 Rams from Liveaquaria. Four Rams died and Liveaquaria has refunded the cost of these specimens. This entire transaction was handled through email.

I have also called their customer support line. The employee was courteous, prompt, and did much more than read from an 'answers' manual.
mysterydr has used this retailer 3-10 times. August 21, 2009
Overall Rating: 
"Pleased, but not overwhelmed"
Their stock seem to change several times daily, so you have to use email notification for some species. Some of the prices are flat out high and should be avoided.
One great thing is, when they get something right, they really get it right. Great 14 day guarantee. If you have a DOA or loss in the 14 day period, you have your money back within minutes of your phone call. I've bought tetras, Rams, Plecos and a few other thing and have had a really good outcome with most everything that they have sent.
Pro's: discounts for higher quantities, sales every week, extremely helpful customer service and flat shipping rate.
Cons: high fluctuation in stock availability, very high prices on some species, some specimens are smaller than they advertise, very generic info about the species.
all4game has used this retailer 10 or more times. June 19, 2008
Overall Rating: 
I've bought many many fish from liveaquaria, both saltwater and freshwater (although not so much in the way of cichlids) and almost all of the fish came healthy and happy. They will gladly refund any fish that doesn't make it. Customer service is their best quality, whenever I talk on the phone with them they are so polite it brightens my whole day. :)
MinorMillikin has used this retailer 1 time. December 5, 2007
Overall Rating: 
"Quick delivery, professional service"
I made a small order (7 fish) with LiveAquaria.com. The website is really informative and they offer a great selection.
The fish arrived well packaged (with helpful acclimation tips included), healthy and in good spirits.
My only complaint is that there is a minimum purchase amount and shipping was expensive (I realize shipping needs be top-notch when delivering live fish, so its less of a complaint and more of an observation).
bkw has used this retailer 3-10 times. January 18, 2007
Overall Rating: 
"Healthy, Happy Fish Received On Time"
I have ordered a total of 28 fish from Liveaquaria shipped to the midwest in the middle of winter. Each time I ordered, the fish were shipped promptly and arrived less than 24 hours after leaving their California facility. They were all active and beautiful upon arrival. Liveaquaria offers a nice selection of fish (especially Tanganyikans) and very actively maintains the availability information so you can truly order on-line. Their prices are higher than other on-line suppliers, but the freight costs are incredibly low and make up for most of the cost difference.
benn05 has used this retailer 2-3 times. December 3, 2006
Overall Rating: 
i bought 2 electric blue cichlids from them, they showed up on time, but they (in their isolated quarantine tank) died after a week due to worms. Then THE COMPANY DOES NOT REFUND you cause the shipping is soo freakin expensive. DO NOT BUY FROM THEM!
nyrockingchair has used this retailer 1 time. November 3, 2006
Overall Rating: 
"Not very customer oriented"
While shopping for the mbunas to stock into my latest tank I inquired into LiveAquaria. Their selection is very limited and their prices were higher than other suppliers, by about $2 per fish. I e-mail them and inquired about price matching to see if they were interested in competing with their competition. They decline and said their prices could not be changed. Yet their fish regularly go on sale one or two species a week. So I am not impressed with their selection or their customer relations.
Crissi has used this retailer 1 time. August 8, 2005
Overall Rating: 
"Proceed with caution!!"
I have to say I was not at all impressed with Liveaquaria.com. Not only did they send the wrong stock they still charged me for stock that I ordered (which was more expensive), rather than the stock I received. If you do use them, proceed with caution.
AngelMom has used this retailer 3-10 times. August 1, 2005
Overall Rating: 
"Very healthy fish!"
Every fish I have ever gotten from these folks has been very healthy and we've have had no problems with illness or parasites. Their customer service is excellent and the reps are happy to give any additional information about the fish they sell. I'd recommend them to anyone.
BackToFish has used this retailer 1 time. April 13, 2005
Overall Rating: 
"Very satisfied"
Shipped on time California to Wiscosin. Fish were in very good shape.
gill has used this retailer 1 time. July 30, 2004
Overall Rating: 
"Great service"
I ordered African cichlids from Dr. Fosters and Smith's Liveaquaria.com and was pleased with the service and fish. My order arrived via FedEx within 24 hrs. I ordered a total of 36 fish, and being this was my starter tank, I ordered nothing fancy or expensive. Outside packaging was great, but inside bags had some leakage, nothing more than a small puddle. Bags were either stapled shut, or rubber banded shut? About a third had lost their inflated shape, so some Oxygen leakage occured. All but two have made it in my tank, and I was promply given a credit on my credit card. 14-day guarantee on fish! Overall, I am pleased and would order again, but my next order will probably be for a cichlid that they do not carry, being their selection is limited. Very friendly and helpful staff.
Agent Smith has used this retailer 3-10 times. December 14, 2003
Overall Rating: 
"very well rounded"
ir you are looking for a huge varaity of cichlids, dont go here; but they have an astonding selection in fresh, salt, invertabrates, and plants. the cost is a tad high espcialy w/ shiping but their 10 day gurantee is super. again, they are some what limited as far as cichlids but overall, i think they are a great place.
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