It's nice to know someone actually carry the brand Xtreme Cichlid pellet food that my Cichlid really love. I placed the order Sunday and it arrive on Wednesday...that's pretty fast shipping. The package comes with a bag of HBH flake food, I guess it's a sample. Anyway, once the 5lbs food getting low, I'll reorder it again from Ken's.
I ordered about $100 worth of food from Kens and unfortunately didn't have a good experience like many of the others. My order took almost two weeks to get here. I have ordered many times from Big Al's, Jehmco and Drsfostersmith and they were way faster.
Anyway, when my order arrived I was missing an item and there wasn't an invoice in the box or anything stating as to where the item was. This is the first company that I have ordered from that doesn't have an invoice inside the delivery box (especially when there is an item missing). I emailed Ken's to let them know I was missing an item and got no reply. I ended up calling them to let them know we were missing an item. The man who answered was pretty short and not friendly and stated how busy they were. On the phone they told me the item was out of stock and they would reship (charging additional shipping) when the item was in stock. I'm really kind of irritated that they would charge my credit card for an item they don't have in stock and then ship out an order and not let you know where the item is!
Kens ended up issuing a credit for the item on my cc.
I will never order from Kens again. There are much faster and professional places like Big Al's, Jehmco and Drsfostersmith
Ken's selection of food and supplies is awesome. I ordered a box load of stuff late one afternoon last week and received an email later that night that the order had already been boxed and picked up for shipment. Two days later UPS delivered it and evrything was as I had expected it to be.
I really like his website. Products are pictured and fully explained. I think his prices are very competitive too. The shopping cart feature is dynamic in that it shows you continual updates as you add items what the total shipping costs will be, so no hidden surprises.
Ken's is definitely a favorite new retailer for me.
Has anyone had a problem contacting Ken lately. I purchased supplies from him at the ACA and have not been able to contact him since. I have left messages. Does anyone know of a problem. Please let me know> I have dealt with him for years and this is a first for me. Contact me at balibob@aol.com
If you got a complete order, and everything works, lucky you. If for whatever reasons such as defective merchandises and/or missing products -- good luck to you!!! You won't be able to get them to call you back, you won't be able to get them to response to your emails.
I've been buying fish food from Ken's since 2006 and have been very happy with the product, price, & speed of shipment of the spirulina flake. He also always seems to throw in another product to test for free. I've also purchased the ceramic cichlid rock and some of my fish seem to like them.
First time buyer from Kens. Quick shipping, fair prices, had everything I was looking for. Kens Fish was kind enough to call me to let me know that some of my items were backordered. Customer friendly people, Thanks, I'll do business again with Kens Fish
Unless you are ordering something good luck getting these guys to respond to an email or a phone call. I need to return defective merchandise and he won't return a phone call or an email. I dont ever plan on using them again!
Well, on the recommendation of people here I ordered from Ken's Fish Food. No problem. Then I reorder the same item, NLS and have a quality issue compared to the last batch. All I did was ask in an email if there were any other people that had a problem or whatever and can't even get Ken's to respond in any manner. Simply not acceptable and I guess I'll go back to the bigger shops even though I like to patronize the "little guy". Too bad but won't do business with a supplier that won't answer a question.
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