Called them on the phone about a week before I ordered because I had some questions. He was most helpful and took his time answering all my questions. I placed my order late in the morning, got a confirmation later that afternoon. I had no problem ordering the minimum amount in order to get the free shipping. One week later my order was at my door perfectly in tact with everything that I had ordered. His prices are great, it pays to shop around and I also took advantage on some of his specials.
Price was great, cheapest of anywhere I looked. And lots to choose from. However, it took them a very long time to ship it (I got an email notification that a shipment slip was created through UPS, but it didn't get shipped for SEVERAL days). Plus, by the time it did ship, a weekend fell in and it took even longer to recieve. And they didn't respond at all when I eventually emailed them about when my order would be shipped. It was a very frustrating process, but the product is good... soooo.... yeah. If you don't need whatever it is NOW, go for it.
Order 5lbs of food and 1lbs of shrimp which didnt show up called ken left a message called back pretty much right away and sent it out priority no questions asked! Was very impressed, will order again.
I usually stock up with stuff from Ken's every year at the OCA Extravaganza, where Ken has a stand as a vendor. He is nice to talk to and the selection he offers as well as the prices can't be beaten.
This time I forgot to buy some heaters and had to order via Ken's web site. The heaters arrived way faster than expected, but unfortunately were the wrong ones. Seeing that they were an extremely similar model from the same manufacturer, anybody could have made this mistake, but since I am picky, I wanted the ones I ordered.
I emailed Ken, and he shipped replacement heaters the next day at no extra charge, including a shipping voucher to return the wrong heaters. Service doesn't get better than at Ken's!
I destroyed my Python pump after years of regular use and needed a new one. I ordered what I thought was the right one and when it wouldn't work with my existing adapter I wound up destroying it too. At this point my water changes were overdue and I was jittery. I ordered the right part and adapter then from Ken and put in a note with the order that it would help greatly if my order shipped ASAP. Within a couple hours I had an e-mail saying he would ship it first thing in the morning. Sure enough two days later my package arrived and was exactly what I needed to get back in business. I definitely recommend this vendor.
Where else can you buy 2 lbs of quality flake for under $30. I placed my order April 1 and it was at my door April 6. Great packaging and big flakes. Was a little aprehensive because of a couple bad reviews on here but nobody is perfect and I decided to give it a try. Really glad that I did.
Two out of the five items that I ordered from Kens were the wrong item. It took a couple of weeks and more work than I wanted to do, to fix the screw-up Kens did on my last order. Not friendly at all when I spoke with them about the mistake.
Used em twice first time it did take awhile to arrive but he gave me a few samples. Just ordered again and it took around a week, but everything was in the box. The prices are great, everything is so cheap. I love the prices.
Everytime I go to a show and he is there I buy. Nice decent people. I brought an air pod air pump from him got it home and one side did not work. He then sent me another one at no charge not even shipping and did not ask for the defective one back. Great out standing people. The fish food he offers is good and at a great price also has a great selection.
Don't understand the problems people have had. I just placed another order and after placing it called them with a question about the veggie flakes.He called me back within 15 minutes! I asked about a sample of the spirulina flakes, and he said "No Problem! I throw in several samples for you at no charge! Just let me know what you think, and please order from us again!"
That's fast and friendly service. Who doesn't like a bunch of free samples?
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