""Quality Fish (Cichlids) Awesome Customer Service""
I ordered my cichlids (16 of them) online from Daytona Aquarium and worked with a gentleman named Billy. I have a 120 gallon cichlid tank and needed a specific selection of males and their associated females. This is the only place I've ever ordered from that is able to get you the size and sex of the species you're looking for. I could only find 3 types of Pecocks I thought would make good tankmates, but I wanted 5 in total. Billy was able to help me find the additional 2 types and they all arrived here in North Georgia before 10:00 am the next morning in fantastic shape. I acclimated them and here we are a day later and they're swimming around deciding which part of the tank to claim as their own and eating like Cichlids do. The colors are incredible and the fish are as healthy as I've ever seen. All the correspondence between me and Daytona's was done by email with one phone call at the end to verify and finalize the order. I will go back to Daytona's next time I'm in the market for Cichlids without even thinking about it. Great experience and incredible help and advice.
I was a little hesitant to order fish online, but after speaking with Billy he reassured me that they take extreme pride and care in what they do. So,I placed an order of 3 males, just to be safe.But, once i received my fish,I was upset that I didn't place a BIGGER order.They fish were packaged with extreme care,arrived on the day and time that i requested, and the colors of are absolutely GORGEOUS.The 3 fish I ordered from Cichlid Express actually looked better than the 23 cichlids i currently have in my tank.So, without question I will be placing another order in the next severals weeks!! And it will certainly be more than just 3 fish. You guys at Cichlid Express, keep doing what your doing, because hands down you are truly the BEST AFRICAN CICHLIDS SUPPLIES!!!
Met Billy at the American Cichlid Association Convention in Louville so I decided to give them a try -I went through all my typical questions and talked to both Gary and Billy-Recieved a great deal of attention-Very knowledgable. Placed my order. They comunicated what day of the week they were shipping -Shipped overnight to NJ and am so happy all arrived healthy - nice vivid colors. This is my new favorite aquarium. Excellent service- Excellent stock - next trip to Florida I need to see this place and hopefully bring back some "Souvenirs"
I've purchased from several On-line retailers but these guys are the real deal. When you buy Males you get MALES. Fish are beautiful! You also get the size that you order. No Bull! Also, if you live in Florida you can not beat the shipping charges. I paid less than $20 for 7 fish (3") shipped to Tampa via FedEx ground and received them at 10:30 AM!!! AGAIN, THESE GUYS ARE THE REAL DEAL!!! My 2nd Purchase was as good as the first!!! STILL the BEST on The WEB!!!!!
I have ordered twice from billy now. Both orders were very large, very expensive orders that required a lot of personal attention. Billy's knowledge and willingness to take the time and talk to you was well worth the cost. Not many people in retail are willing to devote the time needed for a great overall experience. He was able to get me exactly what I needed. The fish I received on both occasions were A+ top notch stock. Absolute stunners. He was also able to successfully pick juvenile males out with unbelievable accuracy. He made recommendations and all were right on. There were some things I was looking for specifically and even though they didn't have them, Billy was able to track them down and get them in for my order. They were able to ship to meet my schedule, and made sure pick up times would work and packed the fish with care. I have ordered a lot of fish in the past and Cichlid express is one of the best I have ever dealt with. They have a great selection and have some rare fish you just don't see very often. I am looking forward to my next order.
"Creme de la creme one stop shop for all your cichlid desires"
I had the privilege of visiting Billy in person at the shop and was thoroughly impressed with the selection and HIGH show quality fish. Billy is not only very knowledgeable he is very personable and helpful in picking suitable tank mates and cares about customer satisfaction and he's pretty funny as well. After visiting the shop I decided I needed more cichlids so this time I ordered them to be shipped to me and he had all 20 fish arrive in wonderful condition and all were stunning fish. I would not hesitate ordering from Billy again. If you don't see it he can get it. All around great experience.
"Look no further for a quality fish retailer ! - Purchased beautiful Mbuna"
I like many others worked with Billy for my first fish purchase and couldn't have asked for a better experience. After calling some of the "bigger" retailers and finding they didn't have all the species I was looking for to get a single shipment I found some reviews for CichlidExpress and gave it a shot.
They had all 4 species I was looking for to put in my mbuna tank. Being on a budget I was concerned with buying juvies and ending up with all males but Billy went out of his way to do a great job making sure I was able to get some small colonies and not have to worry about it. He also set me up with some great shipping calling around to get times for flights the next day to get my fish the very same day he sent them out for what I considered a very reasonable price for being so quick.
These fish are absolutely gorgeous.
If you are looking for a place to order your fish and have questions or concerned about sounding silly or being blown off, dont! Billy is extremely personable and will get you what you need!!
I talked to Billy on the phone when I ordered my cichlids. He was very good. He even vented the fish when I requested even if they were small. He told me the quality of the fish that I was going to receive and overall he was very open. Also he would give me an extra fish if he couldn't completely identify one. Very pleased with this business. Can't wait to order again.
My experience with Cichlid Express was fantastic. They were friendly,knowledgeable, and prompt. The quality of their stock is outstanding! Fish cost and shipping were great especially considering the quality of the fish. Thanks so much Cichlid Express!
I decided to buy fish base on the review of others. I’ve been in the hobby for over 25yrs. and have bought fish (Peacocks and Haps) from other vendors on this site. I have to say as far as getting show quality fish, Cichlid express is the clear winner. Whether getting fish with some size to it or smaller one this place stands alone. I was more than satisfied with my purchase. So if you are like me and want that WOW factor when someone sees your show tank better get with CICHLID EXPRESS.
I have been keeping African Cichlids for about 15 years and have yet to run into quality and selection that is at Cichlid Express. Billy is not only a bank of information but has a passion for what he does! This is the only shop I get my cichlids from because of the attention you are given and the quality of their stock.
This is my first time caring for African Cichlids. After joining a couple of Facebook Cichlid groups I was recommended Cichlid Express. Billy was everything they said he was. Very helpful. I will recommend to anyone. 5 Stars!!!!!!
I worked with Billy for an order of 3 synos and a copadichromis mloto undu. He was very prompt and responsive to my inquiries. He also mentioned that I should consider a trewavasae lupingu that he had, suggesting that I may be happier with that one. I trusted Billy and I was not disappointed. The fish arrived healthy and the trewavasae looks great. Thanks Billy.
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