i ordered some super red empress's and i got red empress, they didn't have the color as on their website, nor as the one i previously owned. they just stop responding to any requests, my bags were leaking as well, **UPDATE**, they responded, so i have updated my rating
I have never ordered fish online but went ahead and ordered 23 cichlids. The fish arrived as scheduled and with the correct species/numbers. One died en route (bag leaked) which I did not think was unreasonable given the size of the order. I was promptly refunded for the loss and all the other fish are alive and healthy 3 weeks later.
I have ordered from this place many times in the past. Once when I ordered some fish, they gave me the wrong species. They sent me replacement fish which I was grateful for, but it took so long for them to communicate. Recently, I ordered some fish, but they say they don't have them anymore so they could not make the delivery. They contacted me, and I asked for a refund. It has been 3 days since I asked for a refund and no response. This place is usually good, but I can't imagine myself buying from them. I am wondering if I am going to get $#150 back. This is just irritating.
The fish selection is amazing and I love their site layout. Fish that arrived were exactly as shown and beautiful. Great price for the fish and the lowest shipping cost than any other online stores I researched. Will do business with again,
Josh was very helpful and informative. Fish were at least if not better than expected. Everyone got here safe and sound and were eating within a half hour of being put in the tank. Not shy at all. Well packed and marked. Even changed shipping date up by 2 weeks due to tank cycling sooner than expected. Look forward to visiting them in person soon. Won't hesitate to buy from them again.
Received my 2nd of 2 orders this month. Hap Azureus trio with a show quality male, a young male Taiwan Reef, and todays shipment,(6) juvenile Deep water haps. Great ordering process and email follow up (did not use the telephone once through the entire process, even though I added fish to the existing order), flat rate overnight $34 shipping that arrives by 10-11am. Great stock quality and streamline sales process. They've got my business.
This was my 1st online order and I was a little hesitant about buying from this company at 1st. The only reason I did was because it was easy to select male hap/peacocks versus other vendors. I have to say the fish look great and were exactly what I expected. I will be ordering from this company again when I get another tank!
Brian taught me how to equip my tank with preferred hardware. Stopped by on sat to buy fish but Issac said worth the wait and shipping for a better assortment next weds. He cared more about getting me a better assortment then cash in hand! All 25 fish arrived perfect, got a discount for buying 25. All the fish eat well and 2 weeks later everything is fine. Size wise I got the mid size and there were some larger ones but no undersized so good there. Issac warned me some would need to grow awhile before coloring up and this is true of a couple but the fish are very colorful and readily identify-able. They don't always answer the phone, but are good with emails. I would give them an A+, and was happy I selected LFD.
I order some flake food from this place and it has been 2 weeks and still no flakes, no answer from my emails, never answer the phone and dont return my calls... never again now Im going have to report them to paypal see if I can get my refund.
I have used LFD multiple times now and have not been let down. However, their response time on e-mails is a bit to be desired. The quality of stock is good enough for me, I have really only gotten 1 sub par fish from them. They try their best to fulfill gender requests on "unsexed" fish. They are pretty accurate. I have gotten good response when calling. Credits for fish lost in the 14 day guarantee period are issued promptly are are easy to redeem. Overall, I would recommend this retailer to all. Also, their quality of shipping is great. I had an order show up live and well on a day when it was 15 degrees outside!
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