I have been e-mailing them in prep for a purchase for about a month (my tank was going though a fishless cycle). Was discussing my future purchase and availablility of stock. Just one week before my tank became ready they had a sale (25% off), and by the time my cycle finished the sale was over. I told Josh "too bad I missed your sale" but still wanted the fish. He told me not to worry and gave me the sale price anyway. Well, my fish finally arrived. The fish were a little bigger then I expected (a good thing), and all came in healthy. They have been in the tank for 2 days now and are already eatting (another good thing). I will soon be setting up my next tank and I will be ordering from them again. Good Experience.
I have placed 6 orders with Live Fish Direct and they have all been fantastic. Josh and his team have taken great care of me, and the fish quality is supreme. I have 2 all male African Cichlid tanks, and have ordered large and small fish from them. Every fish has come at the size I ordered and the coloring has been phenomenal. I cannot recommend them more. Shipping is always on time and well packaged. They have worked with me in making changes after the order was placed to make sure I got exactly what I wanted. I will not hesitate to use them for all my future purchases.
jeffrey14 has used this retailer 10 or more times.
April 19, 2015
"I Love Live Fish Direct"
One reason I shop often at Live Fish Direct is because they provide me with the most information about the fish I'm considering purchasing. They tell the type of fish, size, sex, the amount of color the fish is currently showing, sometimes whether the fish is a direct descendent of the wild parents (f1), and the exact quantity they have on hand at any given moment. Plus, their fish are gorgeous ! I love shopping on their website. Jeff Dodea
I recently ordered some cichlids from these guys. There was a slight issue with inventory quantities and I was unable to get 2 out of the 4 species that I had ordered. Josh called me and we worked out an optional solution, which I was happy with. I ordered 2 Demasoni, 2 Blueberry OB Zebras, 1 OB Peacock, and 1 Livingstonii, I was able to get 3 of the smaller Demasoni to make up for the 2 larger ones they were out of, and I switched over the Blueberry OB's for regular OB Peacocks, and they threw in an extra Livingstonii.The fish came in great health and actually adjusted to my tank very fast, up and eating the 2nd day. Overall very happy with my experience and will be buying more in the future. Wish they had a better selection of Plecos, but they are a cichlid farm so it makes sense...The only suggestion I would have would be to have free shipping if you spend a certain amount of money, similar to Tropicalimperials.com A+++... thanks again Josh
We received our first shipment of fish from Live Fish Direct today and we are completely happy with the fish we received. They all arrived alive and healthy. They did about the best job I have seen yet on labeling and individually packing each fish. We will certainly order from them again in the near future. Their $39.00 flat rate shipping is a great deal too! Well done to all the staff at Live Fish Direct!
I have always bought locally and never even considered ordering online out of concern that I would not get quality fish that I hand picked.Sadly, variety is not something my neck of the woods specializes in so I needed another avenue. I got my first shipment today and could not be happier. The fish arrived alive and beautiful. What an easy way to shop for fish!
I am new to african cichlids, therefore i understand i an be a pain in the arse asking many questions. josh has answered them all patiently. Just received my 2nd shipment and everything is wonderful. Josh is a man of his word which takes all the stress out of ordering.will certainly use Josh as my main supply!
Beautiful Haps/Peacocks...Josh from "LFD" sent me an email to telephone him prior to shipping! He helped me out with the right fish. Would definitely buy from "LFD" again and soon! Fish arrived safe and sound! Thanks!
Well first let me start by saying Hello to everyone this is my first post on this forum the name is Ron.
I have been in the African Cichlid hobby for well over 25 yrs, I have always hand picked my fish locally. The stock here has been a little lack luster over the last five years or extremely overpriced (Wet Spot) aka Cichlid Exchange.........So I decided to try my first mail order. I war rather reluctant as Josh and Brian will contest at Live fish Direct......But I finally bit the bullet and placed an order, I will have to say that these two guys really got put through the ringer with me and not one time did they get frustrated in the slightest. I received my order today and I have to say I am extremely pleased and impressed with how these guys do business and treat even a pain in the A$$ like me. The fish where outstanding, the packaging was top notch and the fear of spending $ to only find junk or death was discarded with this shipment. I would highly recommend these guys and will buy again in a NY Second. If this is how every shipment comes from these guys I wont have to spend countless hrs searching every store over a 200 mile radius ever again!!!
Update received 3 more shipments from these guys, great prices, Great CS and great quality. These guys are A+ in my book!
This is the only place I've ordered fish online from, and was very happy and impressed with the packaging and the quality of the fish I received. Enough to order two more times. My local fish stores don't have anything near as nice, and the prices are much better from livefishdirect.com. Josh is helpful and friendly. Just placed another order and cannot wait to see what comes in!
I just wanted to say that the fish they sent me are AMAZING! I already order 2 times from here (total of 14 cichlids)and both times the fish arrived in perfect conditions. the fish are all very healthy and colorful, I don't think I could find anything better than this. I am still amazed about how nicely packed the fishes are. excellent costumer service. this guys are 100% solid, A++. I would recommend Livefishdiret to anyone looking for high quality fish. will be buying from here again for sure! thank you
Everything about my experience with LFD exceeded my expectations. The initial variety to choose from was great, the quality of the fish that I received was remarkable, and consistent with how they were described on the website. The customer service and attention to detail made you feel as if your satisfaction was very important to them. Even when things didn't go exactly as planned I was left feeling like my happiness mattered. When one of the fish I wanted was not available, they asked me if I would like something else as a replacement, I decided on a replacement that was slightly less expensive than the original choice, not only was the replacement great, they threw in a beautiful supplemental fish at no cost to make things right. This is the first of many future dealings as this is now the only on line retailer I will be using.
Fish arrived in perfect condition, as expected. I've completely stocked 2 tanks with only LFD fish and will continue to do so. The fish I received were exactly what I ordered, down to the inch. Tracking # is sent to you the second Fedex picks it up so you know where your fish are at all times. Fish were shipped from Utah all the way up to northern NH in WELL under 24 hours. I see no reason to go anywhere else for mail order fish
"I had some issues with them in the past, but they have definitely changed for the better!"
In the past I had some issues with Live Fish Direct, not answering phones, not getting photos when requested, etc. Despite this I tried them again when they had their Memorial Day sale, who can pass up 25% off? Anyway, whatever issues they had in the past seem to have been addressed and fixed. They got back to my email very quickly and even called me to let me know that 2 of my fish were just a hair shy of their advertised size. If they can keep this up they will have a customer for life!
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