I wanted Cynotilapia sp. "Hara Gallireya Reef" & they had a picture of the Cyno "Hara Gallireya Reef"; but had a dubious/misleading name as follows: "Cynotilapia Sp. "Hara" Gallireya Reef white top afra hara" . The fish I actually recieved were Cyno. Afra Metangula.
Although the mix up happened, all I had to do was email Josh & he explained that they had just moved/reorganized some breeding colonies around & he would update the picture. Josh really stepped up with excellent customer service, making it right & a positive experience ! Top notch customer service, I won't hesitate to continue ordering again !!
Lots of positive feedback on the forum. Here's my experience. I wanted an all new male hap and peacock show tank. I set up a new 125g and did my homework. Forget the LFS, and I've searched the Internet. I saved so much time and money going to Live Fish Direct. I dealt with 1 person (Brian) via phone and emails. The process was seem less and stress free. I have 30 different male Haps and peacocks, alive, well, and beautiful in my 125. This was a no brainier, I could not have accomplish that any easier.
"Beautiful, healthy fish - amazing customer service"
This, my first online cichlid ordering experience, was top notch from start to finish. Josh and his team were very responsive (within a few hours) to emails and questions about stock. They are friendly, prompt and willing to accommodate their customers. The fish I ordered arrived (from UT to OH!) healthy, active and true to the size, sex and color specs listed on the website. The packaging - double bagged (no leakers), nicely sealed (not tied), clearly labeled, properly insulated and heated. I will be ordering again in the very near future. Form a very picky and once skeptical about ordering fish online cichlid keeper - I can honestly say that I highly recommend LFD!
The Guys are livefishdirect are awesome. They are prompt on responding to emails, they have great fish and stand by their product. I just got the most amazing Blue Orchid with a blaze that wont quit. I have been very happy. I recommend.
I was a first time online fish buyer. My LFS usually has some good fish, but I was wanting an amazing fish. I follow KGtropicals quite frequently. I was going to buy some fish from them until they no longer were selling fish. So, one day at there site I heard they were going to be partnering with Livefishdirect. So I gave them a look, and I was blown away by the fish they have. So I watched a couple of their videos on Youtube and was in contact with Josh and he was great answering my questions for me. I ended up getting a lethrinops intermedius and an ndiwe fire hap. Both fish got here an hour before expected delivery and looked amazing. I couldn't have been happier with my purchase from these guys. They definitely have a new customer, thats for sure!
After years of waiting I was finally able to start an mbuna tank. My biggest frustration was no LFS carried a species specific tanks, only mixed unsexed tanks, and I was uneasy ordering online. After much debate I bit the bullet and gave livefishdirect my business and I couldn't be happier. The Team at LFD went above and beyond to answer my question both by phone and in emails. I put in two separate orders totaling 29 mbuna and only one didn't survive the trip. LFD quickly offered to credit my account with any questions. Other then that one fish the rest are all thriving and beautiful without any problems (ICH etc...) top quality fish for-sure. LFD has my business for along as they are in business!
Ordered 3 OB's, Deep water Hap and Aristo Yellow Blaze. All Juvies asked for a pic and Josh sent them telling me the fish were small. All arrived fine the yellow Blaze was bigger than the picture, the Deep water looked splendid for his age. the OB are fine. All in all I think the fish are great and I will be ordering from him again.
I placed an online order of 4 Peacock Cichlids and they were amazing. I was shocked the rich coloring in the male Red Shoulder I ordered, very impressed with him. I will do business with them again, for sure. They packed them with care, also impressed with their vigor on arrival. I was pleased with their shipping charges as well.
I have been e-mailing them in prep for a purchase for about a month (my tank was going though a fishless cycle). Was discussing my future purchase and availablility of stock. Just one week before my tank became ready they had a sale (25% off), and by the time my cycle finished the sale was over. I told Josh "too bad I missed your sale" but still wanted the fish. He told me not to worry and gave me the sale price anyway. Well, my fish finally arrived. The fish were a little bigger then I expected (a good thing), and all came in healthy. They have been in the tank for 2 days now and are already eatting (another good thing). I will soon be setting up my next tank and I will be ordering from them again. Good Experience.
I have placed 6 orders with Live Fish Direct and they have all been fantastic. Josh and his team have taken great care of me, and the fish quality is supreme. I have 2 all male African Cichlid tanks, and have ordered large and small fish from them. Every fish has come at the size I ordered and the coloring has been phenomenal. I cannot recommend them more. Shipping is always on time and well packaged. They have worked with me in making changes after the order was placed to make sure I got exactly what I wanted. I will not hesitate to use them for all my future purchases.
jeffrey14 has used this retailer 10 or more times.
April 19, 2015
"I Love Live Fish Direct"
One reason I shop often at Live Fish Direct is because they provide me with the most information about the fish I'm considering purchasing. They tell the type of fish, size, sex, the amount of color the fish is currently showing, sometimes whether the fish is a direct descendent of the wild parents (f1), and the exact quantity they have on hand at any given moment. Plus, their fish are gorgeous ! I love shopping on their website. Jeff Dodea
I recently ordered some cichlids from these guys. There was a slight issue with inventory quantities and I was unable to get 2 out of the 4 species that I had ordered. Josh called me and we worked out an optional solution, which I was happy with. I ordered 2 Demasoni, 2 Blueberry OB Zebras, 1 OB Peacock, and 1 Livingstonii, I was able to get 3 of the smaller Demasoni to make up for the 2 larger ones they were out of, and I switched over the Blueberry OB's for regular OB Peacocks, and they threw in an extra Livingstonii.The fish came in great health and actually adjusted to my tank very fast, up and eating the 2nd day. Overall very happy with my experience and will be buying more in the future. Wish they had a better selection of Plecos, but they are a cichlid farm so it makes sense...The only suggestion I would have would be to have free shipping if you spend a certain amount of money, similar to Tropicalimperials.com A+++... thanks again Josh
We received our first shipment of fish from Live Fish Direct today and we are completely happy with the fish we received. They all arrived alive and healthy. They did about the best job I have seen yet on labeling and individually packing each fish. We will certainly order from them again in the near future. Their $39.00 flat rate shipping is a great deal too! Well done to all the staff at Live Fish Direct!
I have always bought locally and never even considered ordering online out of concern that I would not get quality fish that I hand picked.Sadly, variety is not something my neck of the woods specializes in so I needed another avenue. I got my first shipment today and could not be happier. The fish arrived alive and beautiful. What an easy way to shop for fish!
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