I just wanted to say that the fish they sent me are AMAZING! I already order 2 times from here (total of 14 cichlids)and both times the fish arrived in perfect conditions. the fish are all very healthy and colorful, I don't think I could find anything better than this. I am still amazed about how nicely packed the fishes are. excellent costumer service. this guys are 100% solid, A++. I would recommend Livefishdiret to anyone looking for high quality fish. will be buying from here again for sure! thank you
Everything about my experience with LFD exceeded my expectations. The initial variety to choose from was great, the quality of the fish that I received was remarkable, and consistent with how they were described on the website. The customer service and attention to detail made you feel as if your satisfaction was very important to them. Even when things didn't go exactly as planned I was left feeling like my happiness mattered. When one of the fish I wanted was not available, they asked me if I would like something else as a replacement, I decided on a replacement that was slightly less expensive than the original choice, not only was the replacement great, they threw in a beautiful supplemental fish at no cost to make things right. This is the first of many future dealings as this is now the only on line retailer I will be using.
Fish arrived in perfect condition, as expected. I've completely stocked 2 tanks with only LFD fish and will continue to do so. The fish I received were exactly what I ordered, down to the inch. Tracking # is sent to you the second Fedex picks it up so you know where your fish are at all times. Fish were shipped from Utah all the way up to northern NH in WELL under 24 hours. I see no reason to go anywhere else for mail order fish
"I had some issues with them in the past, but they have definitely changed for the better!"
In the past I had some issues with Live Fish Direct, not answering phones, not getting photos when requested, etc. Despite this I tried them again when they had their Memorial Day sale, who can pass up 25% off? Anyway, whatever issues they had in the past seem to have been addressed and fixed. They got back to my email very quickly and even called me to let me know that 2 of my fish were just a hair shy of their advertised size. If they can keep this up they will have a customer for life!
Dustinius has used this retailer 10 or more times.
June 3, 2014
"Great Selection, Quality and Service!"
After mostly buying from some local pet stores and dealing with a fair share of fatalities, I discovered these guys. I never buy from local pet stores anymore. The quality of fish from these guys is way better than anything you could get anywhere else!
Almost all my fish are from Live Fish Direct and I couldn't be happier! My African cichlids are all showing great colors and are extremely healthy. You just can't get the same quality stock from other local pet stores and chain suppliers.
Live Fish Direct has friendly customer service and they are always willing to answer any questions that I have. Every time I have had questions, Isaac has been able to provide me with the help that I need.
I highly recommend Live Fish Direct to anyone looking for healthy vibrant African cichlids and other tropical fish.
"the worse COMPANY TO BUY FROM WHEN YOU TNINK FOR ONE SECOND THEY CARE THINK AGAIN THEY DONT "
HELLO I BOUGHT FROM THESE PEOPLE FOR YEARS AND SPENT THOUSANDS OF DOLLARS AND WAS WITH THEM FOR YEARS .AND IN THE END I HAD MANY ORDERS ORDERD AND THEY KEPT MY $ IN LIMBOW FOR A LONG TIME NEVER RECIVED WHAT I PAID FOR BUT THEM BEING RUD OR JUST NEVER ANSWERING THE PHONE AND IF YOU DID YOU ALMOST WON THE LOTO .GO PLAY IF YOU DO GET A HOLD OF THEM ON THE PHONE BYE EMAIL ANYTHING .BUT THEY WILL TAKE YOUR $ IM HURT BYE HOW IT ENDED BUT HOLING ON TO MY $ WASNT THE ANSWER WITHOUT GIVING ME THE FISH EVER .BUT I HAD A #%$& LOAD OF PROBLEMS WITH GETTING MY $ BACK .SO WOULD I SEND ANYONE THERE THE ANSWER IS NO ITS NOT WORTH WAISTING TIME .IF YOU REALLY HAVE TO GET ANYWHERE ASK FOR JOSH . I DELT WITH THEM FOR MORE THEN 6 YEARS AND I HAVE ALWAYS GIVEN THEM BUSYNESS NO MORE
Bought 4 fish in one order several months ago. Had no issues with shipping. Bought a Pair of VC-10 juvies, a Supposed medium sized male Red empress, and a Medium sized male Caroline swallowtail. The vc-10 are still growing out, so no verdict there, but not super happy. The "medium" Red empress came in at almost 6 inches! Covered in black specks indicative of poor breeding, very washed color, and an EGG EATER to boot! He will fight with a female to eat the eggs before she can pick them up. I feel he was a part of their breeding program, and was unloaded on me when it became evident about how he was. The Swallowtail, while definitely male, has zero color. He is now about 5 inches, and has no more color than when I got him. An orange anal fin. Thats all. Hasnt developed the swallowtail look, and has jewels. Why would he have jewels? Also has the black specking, though much lighter than the Empress did. I am not convinced this fish is pure. No problems with the service or shipping. But the fish...the one thing that should be right, wasnt. I will not buy from them again.
This was my first time buying fish online, and I was very pleased. I ordered 4 yellow labs, and they arrived on time and very healthy. I was surprised by their larger than expected size and robustness. 2 months later, and they are thriving in my new set-up! They are beautiful. Just ordered my second batch from them this morning.
i ordered some super red empress's and i got red empress, they didn't have the color as on their website, nor as the one i previously owned. they just stop responding to any requests, my bags were leaking as well, **UPDATE**, they responded, so i have updated my rating
I have never ordered fish online but went ahead and ordered 23 cichlids. The fish arrived as scheduled and with the correct species/numbers. One died en route (bag leaked) which I did not think was unreasonable given the size of the order. I was promptly refunded for the loss and all the other fish are alive and healthy 3 weeks later.
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