I ordered 6 Julie dickfeldi blue, sent Eddie my Paypal info, money, and address, with the instructions to call me if anything went amiss. I used my Fedex account and paid for overnight shipping. The box should have arrived by 10am...10 am came and went.

I had to get to work, so I figured the local Fedex, that was holding the box for me, would call when it arrived. Noon came and went. I started getting worried as temps were climbing. I finally got a chance to the computer, tracked the package and found it had been delivered...and was 5 miles away from where I had addressed the box.

I skipped lunch, zoomed over to that store, and got my box; when I confronted Eddie about it, he offered no apologizes and instead snippily told me that the box had been delivered and was signed for, so why was I angry at him? He then went into some long email about how he has 40 employees working under him now and one of them made a mistake.

At no time did he admit a fault or offer an apology. The store the fish were sent to closes a good 4 hours before any other Fedex, and had I had to stay late at work, the fish would have cooked.

I will never do business with this company again. I get better customer service at freaking Petco!

So i just made a big order from bluegrass aquatics and i must say it was not an enjoyable transaction. First of all it was a huge order, it was almost 300$. It consisted of almost 30 fish.

So the package came on time which was good, and all the fish were alive upon arrival. But it was only a little over half the fish i ordered. They are set to be refunded and i believe they will be. But they didn't even tell me that some of the fish were not going to be shipped, i had to call them and ask. Had i known they weren't all coming i would have waited on the order until they were back in stock.

Then i ordered two Ctenochromis horei and was charged for two but i only received one of them. And i ordered one Nimbochromis Polystigma and they gave me two, so that was also a mistake on there part. Lastly i ordered an Altolamprologus Compressiceps that was supposed to be 2 inches, but instead he was far smaller and was only half that. Because of this he was too small to go into the tank he was planned to go in, so i had to put him in the tank with some of my other fry.

I recently ordered some absolutely gorgeous Long Finned Blue Rams and Electric Blue Rams from Bluegrass Aquatics, and I must admit I was a bit worried since this was my first time ordering fish online and having them shipped overnight to me. My order was processed very quickly,and the fish came exactly when they were supposed to.
Upon opening my little box of goodies, I discovered they were warm and packaged just like when I used to work in an aquatics store, and would get the fish in from our distributors.
I will most def be ordering more fish from BGA, it just makes more sense to me since A: the prices are waaaay lower than any fish stores here in Chicagoland
and
B: the fish are way less stressed because their not being dumped in a store tank and chased around with a net for days before coming home to me.

If you're on the fence, I totally recommend ordering from BGA- you will be happy that you did :)

This was my first time buying from Bluegrass Aquatics, but certainly not my last. I have dealt with many mail order fish companies over the years, some with great results, others with not so good results. Here is my experience with Bluegrass Aquatics.
If your interested in cichlids, particularly African cichlids. then this is the company for you. In addition, they offer a wide range of catfish, tetras, swordtails and others odd and ends. Ordering from their website was straight forward, and they offer you the opportunity to pick your delivery day as you check out. The only shipping option I saw offered is Fed Ex overnight. I got my fish shipped for free, but I think you have to buy over $250.00 worth of fish to get that. Otherwise, it's $39.95 shipping.
I received my Tracking number from Fed Ex on Tuesday and my fish arrived at 9:10AM on Wednesday. I was a little worried because it was colder outside that I thought it was going to be, so I was glad to see Fed Ex deliver early. The box was as professionally packed as I've ever seen. Nice Styrofoam box with double bagged fish inside. They had used two heat packs inside the box and the fish we're nice and warm. I released the fish, left for awhile, and by the time I came home that afternoon everyone was happy and ready to eat. I never heard from anyone at Bluegrass Aquatics the whole time but I got everything I ordered and they did a amazing job with the handling. I will try them again the next time I start a

This was my first time ordering from Bluegrass aquatics. I had read good reviews so I thought I would give it a try. I ordered 6 Jalo Reefs, 7 Yellow Labs, 2 Synondontis Multipunctatus, and 3 Bristlenose plecos. All fish arrived alive and healthy. The quality was great. I was short one yellow lab and received all males of the Jalo reefs, which was disappointing at first. However, I was then told they would replace the missing fish and ship extra females free of charge. I followed up with the deal and actually bought a few more fish to ship with them. The quality of stock is great! I have had a hard time finding quality Yellow Labs, but these are incredible. No vertical bars, a deep rich yellow with beautiful black markings. This is my first experience with Jalo reefs, but the dominate male has already colored up great!

The customer service was great, the quality of fish was great. I would recommend Bluegrass to anyone else looking to get quality African Cichlids!

Never ordered fish on line choose Bluegrass Aquatics for its large selection.Very happy with my order fish arrived in good condition. Had one issue talk to Eddie he went out of his to make sure I was taken care of very happy with there customer service I give them five out of five stars. I highly recommend them.

This was my first order and I bought a 10 hap/peacock assortment. They have no colors all brown, black and grey. I was told to expect a 50/50 male to female mix but this is disappointing. There are only 2 that have a touch of color on them. I sent Eddie an email 3 days ago and he called me from the Orlando Fish Convention. As a beginner he educated me that my fish will need more time to color and he was surprised I had 2 with color. Furthermore, he did say that if there was not an improvement to call him, He give me his cell phone number. Will buy from Bluegrass again. I forgot to mention that they all arrived healthy, excellent packaging and are thriving.

I have purchased for Bluegrass Aquatics when I was located in Louisville Kentucky. After moving away I decided to try the online site with much hesitation of ordering online. I was spoiled by being able to purchase from Bluegrass Aquatics directly at Eddies place, but decided to take the chance after finding no decent options locally. The fish where the quality I had come to expected, packed and delivered by FedEx without any issue accept one fish that was a bit shaken by the trip but recovered nicely. I got some tropheus, featherfins, julies and a couple of plecos for my first Tanganyika cichlid tank. I always enjoyed the Malawi but am very excited about this new group in my 75 gallon tank. I would not hesitate in ordering online from Bluegrass Aquatics and hope to put a nother order in as soon as I get a another tank.

This was my first time ordering fish online and it was not a positive experience. I will be trying a different supplier for the next one. I'll summarize my comments here:

I ordered 8 Acei and 8 Electric Yellows. To start out with they must have not had enough Acei in stock because I was issued a credit for 3 and they only shipped 5. Mind you I was not notified that this was the case - it was done automatically. OK, not the worst thing in the world, but...

The balance of the fish arrived and two Yellow Labs and one Acei were DOA. All of the Labs were in one bag the Acei in another. They apparently can't count either because they shipped 10 Yellow Labs instead of 8. Nice bonus, but several had severely nipped fins. Really no better looking than what you would find at PetsMart.

One of the Yellow Tai Acei had what I think was Popeye (bulging eye and white fungus on it). This fish should not have been shipped to me. It has been two weeks and it did heal, however.

On the bright side, they issued a credit refund without problem for the fish that came dead. Unfortunately, I wasn't satisfied enough with the quality of the fish to order from Bluegrass Aquatics again.

i am very pleased me and a couple friend just ordered fish they all came healthy in good shape and alive and were delivered to us when we told they would be i give these guys a two thumbs up

I have never wrote a comment but I have never had such a positive experience with purchasing fish on line.So here it is, I was so impressed with your shipping box!! the last place I ordered in AZ.. sent my order in a used box barly ably to tell they were fish in it and the package was really beatup, so were the fish,Bluegrass answered the phone and helped me save the poor fish. The Bluegrass fish were all warm and happy from there long trip from Fl. to Az. all are doing great. You guys are the best and so helpful. Thankyou Be Blessed

First time buying fish online and it was a great experience. They have the biggest variety of in stock cichlids I was able to find online. They were double bagged and well packaged. I ordered 17 fish an had a couple DOA and 1 that did not look great,that did die overnight. They have no control over how they are manhandled during shipment as I watched the delivery guy jump out of his truck and run up the stairs with my order. When contacted Bluegrass they promptly issued credit for all the dead.What more could you ask for.He then told me about joining this forum for good info on fish and also to get a 10% discount on future orders.I see some negative comments, but being in business myself I have learned no matter how hard you try you can't please everyone. So give them a try I think you will be HAPPY I AM. Have some great looking fish in my tank.
Thank You Bluegrass Aquatics

This was my first time ordering fish through the mail. The fish arrived in great condition and packed well with a heat pack for warmth. The fish look very heathy and they offer free shipping over $250 and a discount for being a CF member (CF10%). I will be using them again if I need any more fish.

This was my first order from Bluegrass Aquatics. They were very helpful when I called with a few questions and the fish arrived alive and in great condition. Thank you!

I have purchased fish from several aquabid auctions in the past with mixed results. This was my first time dealing with Bluegrass Aquatics and I was a little hesitant after reading the reviews here. The selection of Auloncara’s they had though convinced me to give them a call.
I left a message that I had a shipping question and was called back by David, who is the shipping manager. After asking a few shipping and fish questions, I felt comfortable placing my order.
My order was placed on a Tuesday and I received it on a Friday morning. It seemed well packed to me, it was inside a nice Styrofoam box and it had a heat pack glued to the inside of the lid. All of the bags we’re double bagged and even though there was a small amount of water in the bottom of the box, none of the bags seemed to be leaking. I released my fish and within an hour, everyone seemed to be normal except for a Lupingu Afra. He was acting normal by the following morning though.
I had ordered several varieties of fish in quantities of one to four fish. I did have a bag that had four fish of one variety each in it. The bags did have a label with the fish names though so I was able to figure out that I had everything that I had ordered. I had ordered all regular fish and some of them we’re bigger than others. I guess that is to be expected with fish though.
It has now been over ten days and no problems with my fish. I will definitely use them again.