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Retailer Reviews
7524 reviews on 2182 retailers!

RetailersMail-Order FishUSKY Bluegrass Aquatics
Bluegrass Aquatics
Address:
City, State: Louisville, KY
ZIP: 40299
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Phone:
Web site: Click here
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Compiled from 412 reviews
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Found: 412 reviews Page  2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 - View all
AulonoHaprican has used this retailer 1 time. April 16, 2014
Overall Rating: 
"Buyer BEWARE!"
1st, I should of gone with my gut! I purchased $300.00 of stock from these people & they stated the fish they had could be sexed. Mind you the fish I was buying were anywhere from 1 3/4"-2/1/4" I was Nervous about that, but thats not the real problem. The fact I payed for juvenile fish is on me for not paying attention to their measurements instead of just reading small, Med, or Large. (which I did) Thats on me! But the fact is they sent me fish with Flukes....yeah Flukes! My entire tank is now infected with a parasite purchased from Bluegrass Aquatics!!!! The fact that they are very expensive for some juvenile fish well thats your choice, but don't pay good money for infected STOCK! UNBELIEVABLE! Received one Strawberry Peacock & its like Nemo, with a special pectoral fin. 5 of the fish I purchased from them have now died. Stay with your current supplier like I should have. Cant believe these guys are allowed to be sponsors on this great site. Never, Ever will I do business with these guys. The funny thing is, while making my purchase these guys were just as pleasant as can be, I called to let them know I had one DOA, & instantly the guy I spoke to had a defensive tone. I wasn't upset with having just one DOA, it happens. Just thought his demeanor was hilarious...Never again! Not sure what has happened with this company, but its obvious that they don't care about their customers any more!
swimmingwiththefish has used this retailer 1 time. March 20, 2014
Overall Rating: 
"Will never order from Bluegrass again!"
I will never buy from them again. Ordered 3 haps & 1 peacock. 1) Surprised when I opened box to find all fish shipped in one bag. This impeded my ability to id fish. 1 fish arrived with 1/2 eaten tail fin and pectoral fins were nubs. They sent the wrong fish (a Victorian). 2 are either hybrids or female (I paid extra for male) 1 died shortly after acclimation.
I immediately sent emails with photo to document condition of fish. Followed up with phone calls to owner. Not once did he apologize for condition of fish. Not once did he respond to any of the 9 emails I sent. He was defensive and told me that fin damage was cause by FedEx tossing box around during shipping. What a lame excuse! He callously told me that fins would grow back as if it's ok to receive damage fish. Was finally given credit for 2 fish. However, I don't plan to even use my credit because I don't trust they will send quality fish.
stayfrosty has used this retailer 1 time. March 6, 2014
Overall Rating: 
"Terrible "
I spent 250$ on my order. I even paid the 10$+ extra per fish to ensure a male. 4 of the fish came in at barely and inch. How the #%$& do you sex a 1 inch fish?? I called and the guy told me I just have to trust him hes been doing it for 15yrs blahblahblah. I received a male lethrinops that died that same night because he got beat up in the bag. Yeah they cram 5 fish in a bag do they not know fish will fight even in a bag or are they having a bag shortage? I paid 80$ for 4 fry and 24$ for a dead fish. I also emailed them and they told me the fish were sexed as male. The other bags had male written on them in red pen but the bag with the fry had nothing written on them proof they were too small to sex. This place is deceiving and will ship fish that are in poor condition with nipped fins and half the tail missing and wounds to his side. I really hope the rest of the fish survive.The shipping was fast but quality was bad. All of the fish have fin damage not one came nice. Terrible terrible terrible I knew I should have stuck with LFD
DRA43 has used this retailer 1 time. March 5, 2014
Overall Rating: 
"DO NOT ORDER FROM BLUEGRASS"
The bang leaking completely soaked poorly seald bag i Order 4 ALBINO RUBY GREEN MEDIUM FEMALES 2 MEDIUM MALES THEY SEAD 1 3" 5 2"FISH I paid FOR ALL FISH 3" THE FISH WERE SICK WHEN ARRIVED HAVE 4 DEAD 2 LIVE FISH I PAID $17.99 FOR 4 $26.99 FOR 2 I PAID $153.30
johnb50 has used this retailer 1 time. February 26, 2014
Overall Rating: 
"No Problems"
They were easy to deal with, friendly and helpful. My order was delayed a couple of days due to the "polar vortex" (formally known as cold weather) so they threw in a couple extra fish for the inconvenience. I received my fish in great condition, professionally packaged and very healthy. I couldn't be happier. All 12 frontosas were comfortably swimming around in their new tank within the hour. Thanks Eddie and David
tropfishhome has used this retailer 10 or more times. January 29, 2014
Overall Rating: 
"You guys are amazing!!!!"
I am a fish nut, there I said it.
Over the years the internet has opened my fish keeping world up to allow me to buy fish I never dreamed of finding any other place. I've bought from many different internet suppliers but I come back to Bluegrass Aquatics the most. They have a huge selection, their easy to deal with, and they are very good at what they do.
I had a shipment of Africans arrive this morning. It was only seven or eight degrees outside. The fish we're toasty warm inside a nice Styrofoam box with two heat packs that we're plenty warm to the touch. An hour after I released them in my tank they we're eating!
This is the only company I deal with that I would have trusted to ship me in such cold weather. This was my second order so far this year and I will probably order 4-5 more times during the year. I hope you guys are around for many years to come!
jdthomas2789 has used this retailer 1 time. January 24, 2014
Overall Rating: 
"DO NOT ORDER FROM THEM"
The bags were leaking, 3 dead fish out of 9 and 3 more died in less than 48 hours. They did give a credit but ignored my email after that. Quality of fish was bad. I could have gotten better at petsmart. The fish were packaged very bad. Just plain unsatisfied. So I ended up spending over 150.00 for 4 fish. and to use the credit I would have to pay another 60.00 for shipping. I would say just don't order from them.
Lonnie.Spears has used this retailer 1 time. December 8, 2013
Overall Rating: 
"Will order agian but have one complaint."
I ordered fish for three different tank setups I have been working on. I bought 6 each of 4 different tropheus varieties. They we're well packaged and they threw in a couple of extra fish for free. I also ordered several varieties of Mbuna for a smaller tank I was setting up. Some of the species we're bundled together in the same bag, but the bag was marked with what the fish we're and we're easy to tell apart. I bought 35 of Bluegrass's Mixed Peacocks for a 180 that I'm setting up. They sent 40 fish total split up between three bags. One bag had two dead fish in it and another died overnight. The one real complaint I have is they did not mark what species we're in the mix. I e-mailed them regarding this and they did not know what was put in the mix either. I was told they pick out at least ten varieties for their mixes and they pick out what ever is nicest in the building that day.
When I opened the box I saw no heat pack. Turns out it's glued to the inside of the sytrofoam lid.
holiday1177 has used this retailer 1 time. November 29, 2013
Overall Rating: 
"Very positive"
I was very apprehensive about ordering fish online but after a couple of weeks of checking out the local pet and aquarium stores and researching online including the available forums many of which mentioned bluegrassaquatics I decided to take the plunge. Received the Prestige Cichlid package on time as promised with clear instructions. Looks to be a wonderful selection. Am very please with all of the fish. The only area that could use improvement in my opinion is that although I called I never spoke with a real person. This left me feeling like I was really stepping out on a limb with regards to some of the questions I had related to male/female ratios etc. Never-the-less, I took the plunge but speaking to someone in person would have made this an A+ expirience for me. Kim
mileycichlid has used this retailer 1 time. November 27, 2013
Overall Rating: 
"GREAT first time experience!!"
Recently got my first online fish order from Bluegrass Aquatics and was very pleased with the experience.. Admittedly I was apprehensive since I am used to picking out my own fish but due the amazing selection of cichlids and plecos on this site’ I decided to try.. I talked with Eddie (owner I think) on the selection and sizes. He was very informative and help with selections and expectations as well as acclimation procedures.. I later talked with David at the Shipping Department over a change in the requested ship date and my concern on the cold weather. David is an very experienced and willing to spent time in coordinating the shipment for success. The shipment arrived early in the morning with all the fish alive and well. I am anxious to see these guys grow out since these are species I would have never found in my local fish stores. I will never settle for what is available locally again when it is so easy to order from Bluegrass Aquatics.. Now I find out that I get a 10% discount by being a member of cichlid forum I will be ordering again soon!!
ITALIAN926 has used this retailer 1 time. November 22, 2013
Overall Rating: 
"Not accetable in any way whatsoever"
Positives, the website, and communication.
Negatives: Upon arrival, the box was completely soaked. At this point I should have videod the rest of experience. I open the box and I almost all Demasoni look dead. They are suffocating because theres not much water left in their bag. This place actually ties knots in their bags, I was stunned. After a while, most of the Demasoni came back from near death, because they shipped without heatpacks when the destination was in the 30's. Water was freezing ! and the low temps probably saved the suffocating Dems. Overall 3 fish DOA, and one Acei came with a deformed mouth, and another Acei was sent as a white tail instead of yellow. When I emailed about this ridiculous shipment, they were very defensive and gave me the history of their company and how everyone else doesnt have problems. I dont think this experience could have been any worse. They gladly give store credit for lost fish, but Id be a complete imbecile to order from here again.
JohnnyJohanni1 has used this retailer 1 time. October 12, 2013
Overall Rating: 
"Dream come true!!!"
First time ordering fish online and well worth it. I informed Mr. Estes about my concerns with my current stock and also emphasized how important a large male O.Z.Rock was for my stocking. He was able to put me at ease as well as assure me of what would be available.

I informed him that I would not be able to place an order until after midnight on Wed (technically Thurs morning) He was able to work with me and assured me delivery by friday to avoid weekend delivery fees. I also specifically requested "the largest, most handsome Lithobates availabe". This is exactly what I recieved and they even labeled the bag with my exact quote! lol. All-in-all, in this day and age, one could not be more pleased with the promptness of service, dedication, knowledge, and superior product provided by Bluegrass.

All fish arrived healthy, beautifully colored, and exactly (to within 5 minutes) of when he said they would be at my frontdoor.

Instead of sending an email, I called him directly today and informed him how pleased I am with his product and that it was recieved exactly as advertised.

Thank you Mr. Estes for being a man of honesty and integrity. You will definately recieve more of my money in the future lol.
Also thank you for restoring my faith in the "idea" of GREAT customer service.
Also thank you to this forum, for if it wasn't for the reviews I read here, I may have chosen differently.

My 125 gallon hap/peacock tank is now offically a d
perro217 has used this retailer 1 time. July 22, 2013
Overall Rating: 
"Mr. David Estes goes out of his way to please customers"
It is my 1st time ordering on-line fish. I was concerned and Mr. Estes took time to explain what I had to do and my fish made it just when he said they would. I was so surprised because I am wasn't ordering a very large quantity and thought they would just send me average looking fish. My cichlids are beautiful and all arrived well. In my tank and have already claimed their spots. I would recommend you take a look at Bluegrass Aquatics before doing business with anyone else online.
I know I'll be back they have fish local stores don't ever carry.
retusaf has used this retailer 2-3 times. July 17, 2013
Overall Rating: 
"An Overall Satisfying Experience"
Placed my order last week for 34 of the Peacock Assortment to be delivered this week. All fish arrived 21 hours after they were sent out, all alive plus two extras.

Three things to remember when you order from Bluegrass, the more you order the cheaper the fish. Free ship with orders over $250 and use promo code CF10% for a 10% discount on your order for forum users.

Fish for my lot were advertised as 1.25" to 2.25", fish received were as small as .75" to as large as 2.5", more tended to be on the smallish size. A few of the the fish appeared to be a bit fin nipped but overall the rest are in great shape.

Another small drawback was I have no idea what species I received although I was told by David (ship manager) that they did send 11 different species. But I guess that's what assortment means. The fish I received also appear to be a good mix that I would normally not find in my local fish store. Preliminary quick check of the fish looks to be a 50/50 split of male/female, although it is tough to sex fish this young.

Will definitely buy from Bluegrass again. A great bang for the buck.
jstinson05 has used this retailer 1 time. July 17, 2013
Overall Rating: 
"I couldn't be happier with my expirience."
This was my first time ordering aquarium fish online and I was extremely nervous about the whole transaction. Bluegrass Aquatics was awesome. It was cheaper to buy my large, over$250, order through them than through my local fish store. They had the exact fish I was looking for to complete my upgraded Lake Tanganyikag aquarium. The fish all arrived healthy and are all doing great in their new home. Bluegrass Aquatics will definitely being receiving more orders from me and I would recommend them to everyone.
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