Ordered my fish and paid for it a week ago, still processing online. Should not take a week to get a fish out, I could go to Malawi in a weeks time and get my own fish and have them in my tank by now. In all seriousness, when people order fish they want it now, not waiting with an empty tank. On top of that called and emailed multiple times and left messages with not replies just to get an updated on the processing time..no answers and no replies. Finally, opened a dispute to get my money back and cancel the order. Heard good things about their fish and the easy only shopping seamed great, but what a dissapoinment.
i understand they offer free shipping but dont offer free shipping and then place a ridiculous fee of 10 dollars for handling. makes no sense. i order everything online and NEVER had a $10 handling fee. imagine a pet store charging me $10 to take a fish out a tank pack it up and giving it to me???? i would understand they ship it but i didnt realize that extra step cost them so $10 of work. Come on thats insane
I have never had this good of a experience with a fish store online before i had a very specific order even contacted a friend to get species i wanted the species i got was all mbuma (jalo reef)(kingsezi)(demonsi) (elongatus yellow tail) one of the kingsezi died but will replace with no problem guy has a busy schedule but still finds the time to help and go out of his way to make you happy stock is beautiful good strains of fish the demonsi is out of this world and the jalo is beautiful his shipping is free and he is not like the other retailers on here he doesnt charge $20-40 per fish just because they are sexed he doesnt charge 40 bucks just because they are 3in take any fish he has from any retailer in this reviews section compare prices just cause they are sexed or sized find a fish he has compare too other retailers and it will be cheaper better stock than other retailers and the (FREE SHIP) cant forget that if you want pics of stock actual pics send me a email on here i will show you if you buy from cichlidstore.com you will get want you want at a good price as for me there is no other store on the net.
I ordered 5 neolamprologus brichardi and two albino eureka peacocks in the Spring of 2012. An albino came DOA the other albino did not look too great. I received credit for the DOA, the other died mysteriously the next day. When I wanted to order the next batch, I was being charged $10.00 for shipping. Not that it's too much for shipping but the credit I received for the DOA is being taken away by shipping charges. I thought these guys had free shipping? I suppose they don't want to loose their credits and instead charge shipping when you receive any credit. Not a nice way to conduct business if you want your customers to come back. I'll think about it many times before I ever decide to order again, If I ever do. Following up on my review: The president of The Cichlid Store, Mr. Edwin Colon e-mailed a response to me in regards to this review. The man had shipping materials costs involved and that's the reason I am being charged $10.00. I'm not implying that it's an exhuberant amount in contrast with other shipping costs but now that he's made clear the reason for the charge I'm confident that I'm doing business witht the right people. Thank you Cichlid Store!
Ordered over 20 cichlids when they were on sale. When I got them they were a little smaller than an inch when they were suppose to be at least an inch to a inch and a half. Well after having them for a few months I noticed they were not what I ordered. I contacted the store and just like the other complaints they took a very long time to reply. They asked for pictures sent them pictures and they said they could not tell from the pictures. So I turned around and asked 3 other breeders if they could id the pictures of the cichlids. Well guess what they all did and told me what they were and they were exactly what I new they were the wrong cichlids they sent me not what I ordered. I got a sorry and that just made me more angry. I went back and forth with them for about 2 weeks and nothing was done. I will tell you when they first came out and opened it was ran by one person and it was a simple customer friendly biusness. Since then they have partnered up with someone and have gone down hill. Quality, size, getting what you ordered and customer service very poor. It is like they just dont care like someone else said take your money and run. But lets also be reminded as the saying goes "you get what you pay for". So cheaper is not always better.
I recently ordered 3 EBJD cichlids from the cichlid store. I was hesitant to order fish online, but I am very pleased with my purchase. The cichlids look great, arrived healthy, and they adjusted to their new home quickly. They are very energetic and you can tell they have been well taken care of. The price was excellent. I bought three for less than the price of one at my LFS (shipping not included). They were well packaged and came with a heating pack to keep the water temp stable. The only negative things I can say is that the package was just left on my porch, which may have been the fault of FedEx. The refund policy of the website clearly states that if the package is damaged the carrier needs to note is at the time of delivery. If my package were to be damaged, (which it was NOT) I would not have had any proof because my signature was not required at the time of delivery. Luckily, that was not the case and my package was in good shape. Also no acclimation instructions were in the package (website stated they would be included). Overall, I had a positive experience and would order fish from the cichlid store again.
I highly recommend these guys! Fish are healthy and beautiful!. Overnite delivery. Professional packaging..Excellent communication. Sent me a tracking number and called me before and after the fish arrived to make sure i was taken care of! Will definately buy from again! Thanks!....~Mike
Black Friday sale. I ordered 33 fish. Took priority shipping because I'm in state. Shipping was $47.60 I said that is average for the amount of fish. that's Ok Order placed on Friday. So I emailed and called several times with no response until Monday with a tracking number that never worked. Got the fish and first I noticed the box is small for the amount of fish. Ok. I opened and found all fish bagged individually in bags the size of pool table balls with the exception of 2 bags normal ones. The fish are bleeding all over the fins, one is laying on it's side and none are labeled. At 1" peacocks, haps females all looked almost alike. Strike 1. Then fish started dying on me within an hour I lost 3 fish. Contacted the guy and helps a bit with the sorting and tells me to check my water. Oh I got more fish using the same water and they are in breeding mode so is not that. I took reading and mine are great the bag water is like 3 to 4ppm ammonia and no nitrates.Strike 2. The wake up and checked the fish and I lost 10 overnight. Then i checked the box and the label from the post office says $15.45 shipping cost. WHAT? Oh yes charged 3 times the cost. I messaged him and tells me that he don't live in the Post off. and his time is valuable. That he will give me a credit if I pay shipping,sick fish and overcharge for S/H NO WAY Strike 3. Then turns into being an total prick about the situation. Totally disappointed with this buy and not recommending it to nob
I ordered some 'ngara' acei and Edwin sent a nice mix of healthy fish. I was very satisfied overall with the transaction. Just be aware that the $20 air cargo fee that you see when checking out online is basically a box and handling fee only. You'll still have to pay when the freight comes in COD. I think that should be made more clear during checkout. Edwin was nice enough to suggest changing my order to Fedex overnight. Packed well, all arrived fine, individually bagged.
JUSTED ORDERED ANOTHER 5 MPIMDWE FRONTOSA'S ALL CAME IN GREAT WILL ORDER AGAIN FROM EDWIN. Edwin is great and the service is excellent and fish are excellent. I ordered 10 male peacocks and 10 comps and calvus and 5 mpwinde fronts. they all came in great and justed did another order today for 10 Zaire moba fronts. coming today. edwin is a great guy to work with and will try to find what ever you are looking for. I will be ordering more in the future soon. Thanks
I was very pleased with ordering from the Cichlid Store. My fish arrived exactly on time. I was very impressed with how they were individually bagged. This showed the care and concern for living creatures that you really want from a vendor. The way they were bagged lowered the stress level on the fish and so they arrived alive and healthy. And they came all the way from Florida to California. They were shipped FedEx overnight--I hadn't used FedEx before and I was very pleased with them, as well. This was my first time shopping from the Cichild Store and I'm planning to be a repeat customer.
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